Software Engineer - Knowledge Assist

April 30

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Cresta

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SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • Join us on this thrilling journey to revolutionize the contact center workforce with AI. • The Knowledge Assist (KA) team at Cresta builds AI solutions that help contact center agents access the right knowledge at the right time. • We are looking for a software engineer who enjoys working across the stack and thrives in a dynamic, fast-paced environment. While this role leans toward backend development, a full stack skill set is highly valued.

🎯 Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience. • 3+ years of experience in software engineering roles. • Strong backend development skills, preferably with Python, Go, Node.js, or similar languages. • Proficiency in designing clear, maintainable APIs (e.g., REST, gRPC). • Familiarity with frontend development (e.g., React or similar frameworks) is a plus. • Experience working with databases (PostgreSQL, ClickHouse, Elasticsearch, or equivalents). • Solid understanding of system design, distributed systems, and cloud platforms (AWS, GCP, or Azure). • Clear communication skills and a collaborative working style.

🏖️ Benefits

• Compensation for this position includes a base salary, equity, and a variety of benefits. • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers