Customer Success Manager

🕒 August 31

🇨🇦 Canada – Remote

💵 $95k - $125k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Lead and manage customer onboarding and training on the Falcon Shield platform • Build and foster customer relationships, driving product adoption, engagement, retention, and growth • Understand customer business use cases and translate them into measurable value from Falcon Shield • Promote new features, demonstrate product value, and identify ways to improve SaaS security posture and reduce SaaS-related risks • Maintain ongoing customer communication as the primary point of contact and trusted security advisor • Work with Product and R&D teams to identify gaps, surface feature requests, and inform product improvements • Create success plans with measurable goals and timelines to drive adoption and posture improvement • Conduct strategic business reviews covering security priorities, product roadmap, threat landscape, usage patterns, and best practices

🎯 Requirements

• Bachelor's Degree or equivalent experience • Minimum of 8 years of experience in a CSM role, in a Cybersecurity organization • Strong technical background, with knowledge of SaaS Security Posture Management (SSPM) and the SaaS threat landscape • Excellent customer service skills and the ability to quickly establish technical credibility with security teams • Experience managing application integration or security onboarding projects • Experience leading solutioning and demonstrating value and adoption, including customizing use cases to each customer's needs • Ability to interact with senior-level security experts, speak their language, and communicate the value of the product within their landscape • Ability to review infrastructure implementation and advise on architecture and use cases with the product • Ability to advise customers throughout their journey, encouraging ongoing engagement with the product and ensuring retention • Proven problem-solving skills and a collaborative attitude • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Hands-on familiarity with SSPM, IAM, or SaaS security tooling • Experience leveraging LLM / AI agents to drive work efficiency — automating workflows, accelerating customer research and reporting, and scaling personal productivity • Expected to maintain legal entitlement to work in Canada • Applicants selected to move forward are subject to background checks, including criminal record, credit, and/or reference checks

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities