Contact Center Representative

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Cummins Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

⚡ Energy

🚗 Transport

🔧 Hardware

💰 $75M Grant on 2024-07

Energy • Transport • Hardware

Cummins Inc. is a global power technology leader that designs, manufactures, and distributes a variety of engines and power systems solutions. They offer products that range from diesel and natural gas engines to hybrid and electric power systems, as well as components like turbochargers, fuel systems, and emissions solutions. With a strong emphasis on innovation, Cummins aims to reduce emissions and improve fuel efficiency. The company is dedicated to helping industries navigate the transition to cleaner energy through integrated power solutions suitable for diverse applications such as on-highway, marine, mining, and construction. Additionally, Cummins provides services including remote monitoring, diagnostics, and aftermarket support, reinforcing its commitment to sustainability and customer service excellence.

📋 Description

• Complete customer support activities for end-users, distributors, and dealers • Perform issue resolution utilizing internal systems and support tools • Maintain detailed records of customer inquiries and resolutions • Adhere to Cummins Health, Safety & Environmental policies • Ongoing development on new and existing Cummins processes, systems, and practices • Maintain proficiency in multiple communication channels (chat, email, phone)

🎯 Requirements

• Establish a professional relationship with customers to increase the loyalty of Cummins products • Understand contact center policies and procedures • Comfortable with a variety of softwares • Bilingual French/English (written and spoken) although not required, would be an asset • Having previous experience in this industry and customer service is a must • Some knowledge of the different industries we work with (marine, automotive, industrial, power generation, etc.) as a whole is an asset • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations • Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred

🏖️ Benefits

• Company Pension Plan • Medical/Dental/Life Insurance • Health Savings Account • Full complement of personal and professional benefits