
201 - 500 employees
Founded 2011
💼 Consulting
🏥 Healthcare
📣 Marketing
💰 Private Equity Round on 2022-01
Consulting • Healthcare • Marketing
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
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201 - 500 employees
Founded 2011
💼 Consulting
🏥 Healthcare
📣 Marketing
💰 Private Equity Round on 2022-01
Consulting • Healthcare • Marketing
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
• Achieve assigned sales quotas • Develop territory, strategic account, and close/win plans • Act as a trusted advisor to clients and create demand • Maintain planning tools for cross-functional discussions, deal reviews, and executive engagement • Identify and proactively address obstacles to meeting expectations • Become knowledgeable about Cyara’s products and demonstrate them according to prospect pain points • Assess pipeline opportunities and produce forecasts within a 10% +/- margin at week 8 forecast • Address competitor advantages and sell against competitors • Execute company campaigns and meet outbound call and email targets with high-quality leads • Communicate the value and competitive advantages of Cyara solutions and services • Use negotiation, trading, bargaining, discounts, and promotions to achieve mutually beneficial outcomes • Overcome obstacles and secure contract agreements and purchase orders • Collaborate globally and contribute to team and organizational success
• 8+ years of proven SaaS sales experience • Experience in UCaaS, CCaaS, telecommunications, customer experience platforms, or contact center technologies strongly preferred • Experience in consultative selling, solution-based selling, and complex sales cycles • Experience selling at the C level • Solid technical acumen • Excellent communication, presentation, and negotiation skills • Ability to influence and persuade at all levels of an organization • Proficient in CRM tools such as HubSpot or Salesforce • Experience selling into the applicable region, with understanding of ICP and buyer personas • Professional demeanor and positive attitude • Strategic, results-oriented mindset • Self-motivated and proactive, with a sense of urgency and commitment to excellence
• Competitive pay • Comprehensive benefits • Flexible work options • Recognition programs • Strong focus on employee well-being • Inclusive, supportive workplace culture • Opportunities for growth and continuous learning
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