Field Service Engineer IV

Job not on LinkedIn

🔥 16 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daimler Truck North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1942

📦 Logistics

🚘 Automotive

🚗 Transport

Logistics • Automotive • Transport

Daimler Truck North America is a leading provider of comprehensive products, services, and technologies for the commercial transportation industry. It designs, engineers, manufactures, and markets medium- and heavy-duty trucks, school buses, chassis, and their associated technologies and solutions under prominent brands like Freightliner, Western Star, and Thomas Built Buses. As a subsidiary of Daimler Truck Holding AG, it aims to drive innovation and sustainability in transportation.

📋 Description

• Interact with dealers and customers in the district to improve satisfaction with DTNA brands • Develop formal customer relationships focused on reducing total cost of ownership and maximizing DTNA product effectiveness • Develop and improve the service network within the district • Leverage sales, engineering, parts, warranty, and dealer network development departments to improve customer experience and service excellence • Reduce customer total cost of ownership and encourage participation in maintenance, repair, and truck operation training programs • Communicate campaign, recall, and technical information to improve customer satisfaction and brand loyalty • Negotiate and resolve potential repair costs outside warranty coverage • Provide service information and maintenance advantages of DTNA products to support product sales • Provide repair strategies, technical training information, and campaign/recall information to the service network • Provide technical support and failure analysis • Improve service throughput, warranty recovery, and continuous improvement • Monitor service network performance using data analytics and implement improvement opportunities • Monitor technical quality, cost-effectiveness, and progress at service facilities • Ensure service facilities meet company standards and customer expectations • Promote and monitor warranty and service repair programs • Identify deviations from best practices and implement corrective actions • Consult dealership management on service facility layout, tooling, personnel, and procedures • Support throughput improvement using Elite Support and UptimePro • Analyze field product failures and provide feedback for product improvements, serviceability, reliability, and customer satisfaction • Report to the Canadian Regional Service Manager • Travel regularly throughout the Western Canada territory

🎯 Requirements

• 8 years of automotive service industry experience with Technical Diploma or Certificate in lieu of a degree, OR Bachelor's degree and 2 years of related experience in the automotive service industry • At least 1 year of experience as a group leader, project lead, or mentor • Good technical/mechanical understanding of engines and truck systems preferred • Good written and verbal communication skills preferred • In-depth knowledge and expertise in the job field and working knowledge of related disciplines • Ability to independently solve complex problems with minimal guidance using analytical thought • Ability to lead team or department projects or work streams within broader projects • Ability to advise management and key external stakeholders on job-field-related projects • Ability to serve as a resource and guide for less experienced colleagues • Experience contributing to standards in which others will operate • Attached resume required • Must be located in the Western Canada district (Vancouver mainland) • Must be legally authorized to work permanently in Canada at the time of application • Must successfully complete a criminal background check • May be required to successfully complete a pre-employment drug screen

🏖️ Benefits

• Flexible work environment and approach to work • Home-based office for administrative work • No relocation assistance is available