Field Service Technician, Level 1

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $55k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Complete classroom, online, and on-the-job technical training • Develop proficiency in installation, preventive maintenance, calibration, troubleshooting, and repair of Coordinate Measuring Machines and related metrology equipment • Assist senior technicians with installations, customer service calls, preventive maintenance, calibrations, troubleshooting, and repairs • Perform assigned service activities under supervision and within the authorized training scope • Independently complete assigned service activities after required training • Diagnose basic mechanical, electrical, electronic, software, and system-related issues • Escalate complex technical issues to senior technicians or technical support • Inspect equipment and recommend follow-up actions • Provide responsive, solutions-focused customer support • Communicate service findings, equipment status, completed work, and follow-up actions • Manage customer expectations with timely service updates • Represent ZEISS professionally at customer locations • Coordinate with internal teams to resolve customer concerns • Complete service reports, work orders, calibration records, expense reports, and other records • Document equipment conditions, work performed, parts used, concerns, and recommendations • Maintain company-system records and submit expenses on time • Protect confidential customer and company information • Maintain tools, diagnostic equipment, spare parts, and consumables • Manage spare-parts and consumables inventory and maintain inventory records • Coordinate with service, deployment, receiving, and warehouse teams • Follow health and safety requirements, quality standards, security protocols, and service procedures • Comply with customer-site safety requirements and use personal protective equipment • Maintain a clean, organized, and safe work area • Report hazards, damaged equipment, and unsafe conditions • Operate company vehicles and material-handling equipment safely • Perform other related duties as assigned

🎯 Requirements

• College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical discipline • An equivalent combination of relevant technical training and practical work experience may be considered • Previous experience installing, maintaining, repairing, or troubleshooting industrial electronics, mechanical equipment, machinery, or computer-controlled systems is preferred • Experience with CMMs, precision measurement systems, or industrial metrology equipment is considered an asset • Working knowledge of Microsoft Windows operating systems is required • Previous customer-service or field-service experience is considered an asset • Strong mechanical, electrical, electronic, and computer aptitude • Ability to learn technical concepts, equipment, software, and service procedures • Basic diagnostic, analytical, and troubleshooting skills • Ability to read and interpret technical manuals, diagrams, drawings, and instructions • Strong verbal and written communication skills • Ability to explain technical information clearly and professionally • Strong customer-service and relationship-building skills • Strong organizational, planning, and time-management skills • Ability to complete accurate service and expense documentation • Ability to manage multiple assignments and changing priorities • Ability to work effectively under pressure in a fast-paced service environment • Ability to work independently after completing the required training • Ability to collaborate effectively with senior technicians and other internal teams • Professional, dependable, and solutions-focused approach • Commitment to workplace safety, service quality, and continuous learning • Microsoft operating system knowledge is required

🏖️ Benefits

• Overtime eligibility • Performance bonus • Medical • Vision • Dental • RPP • Employee Assistance Program • Paid time off including vacation, personal, and sick days