Field Service Technician – Level I

🔥 16 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Complete classroom, online, and on-the-job technical training. • Develop proficiency in installing, maintaining, calibrating, troubleshooting, and repairing Coordinate Measuring Machines and related metrology equipment. • Assist senior technicians with equipment installations, customer service calls, preventive maintenance, calibrations, troubleshooting, and repairs. • Perform assigned service activities under supervision and independently after required training. • Diagnose basic mechanical, electrical, electronic, software, and system-related issues. • Escalate complex technical issues to senior technicians or technical support. • Inspect equipment and recommend follow-up actions. • Use approved tools, diagnostic equipment, and service procedures. • Provide responsive, solutions-focused customer support and communicate service findings and equipment status. • Manage customer expectations and coordinate resolution of customer concerns with internal teams. • Complete service reports, work orders, calibration records, expense reports, and other documentation. • Maintain accurate equipment, service, expense, and inventory records. • Manage assigned tools, spare parts, consumables, and inventory. • Coordinate with service, deployment, receiving, and warehouse teams. • Follow health and safety requirements, quality standards, security protocols, customer-site requirements, and service procedures. • Operate company vehicles and material-handling equipment safely. • Perform other related duties as assigned.

🎯 Requirements

• Fluency in both English and French, written and spoken, is required. • College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical discipline. • An equivalent combination of relevant technical training and practical work experience may be considered. • Previous experience installing, maintaining, repairing, or troubleshooting industrial electronics, mechanical equipment, machinery, or computer-controlled systems is preferred. • Experience with CMMs, precision measurement systems, or industrial metrology equipment is considered an asset. • Working knowledge of Microsoft Windows operating systems is required. • Previous customer-service or field-service experience is considered an asset. • Strong mechanical, electrical, electronic, and computer aptitude. • Ability to learn technical concepts, equipment, software, and service procedures. • Basic diagnostic, analytical, and troubleshooting skills. • Ability to read and interpret technical manuals, diagrams, drawings, and instructions. • Strong verbal and written communication skills. • Ability to explain technical information clearly and professionally. • Strong customer-service and relationship-building skills. • Strong organizational, planning, and time-management skills. • Ability to complete accurate service and expense documentation. • Ability to manage multiple assignments and changing priorities. • Ability to work effectively under pressure in a fast-paced service environment. • Ability to work independently after completing the required training. • Ability to collaborate effectively with senior technicians and other internal teams. • Professional, dependable, and solutions-focused approach. • Commitment to workplace safety, service quality, and continuous learning. • Microsoft operating system knowledge is required.

🏖️ Benefits

• Medical • Vision • Dental • RPP • Employee Assistance Program • Paid time off including vacation, personal, and sick days