Clinical Support Expert, Bilingual French/English

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 CA$70.5k - CA$83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Resolve complex clinical inquiries and time-sensitive escalations from frontline agents, Account Management, and cross-functional teams • Manage booked calls to advise on and resolve complex practice-level case issues • Serve as the primary escalation point for inbound clinical support tickets • Provide customer service and clinical guidance to doctors in French and English via phone, live chat, video, and email • Support Canadian French-speaking practices and U.S. customers during overlapping volume periods • Liaise between doctors and the lab, translating clinical feedback and preferences into actionable outcomes for live orders • Perform Quality Assurance reviews of agent work for clinical accuracy and adherence to standard operating procedures • Coach new hires and provide specialized clinical training and ongoing frontline guidance • Advise on and lead cross-functional projects improving clinical processes and outcomes • Create, review, and update Knowledge Base articles, including French-language localization and doctor-facing communications • Propose and oversee improvements to clinical knowledge and quality standards based on trends and doctor feedback

🎯 Requirements

• Fluent in Canadian French and English, written and verbal • Based in Canada and legally authorized to work in Canada • Minimum 5+ years of experience in a high-volume lab setting • Minimum 3+ years of experience in 3Shape CAD/CAM digital design in Removables or Fixed Product Lines • Strong current knowledge of dental systems and digital components, including scan bodies • Familiarity with the Canadian dental market, provincial regulatory context, Canadian clinical terminology, and product naming conventions is a strong plus • Prior experience in a customer-facing role within a lab or dental organization • Proficient in computer applications • Experience in training and coaching, acting as a subject matter expert, and mentoring colleagues • Experience reviewing and assessing quality of work • Proven track record of meeting service level agreements (SLAs) • Strong organizational skills and attention to detail • Comfortable working hours covering Canadian and U.S. time zones • Available shift: 8 am-5 pm ET

🏖️ Benefits

• Equity • Healthcare • Dental • Mental health support • Parental planning resources • Retirement savings options • Generous paid time off • Inclusive benefits tailored to Canada