Canada Post Representative, Bilingual

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Provide customer assistance via phone and chat for delivery status, redirected mail, rates, and general service questions • Manage multiple chats while meeting service standards • Ramp chat concurrency from 1 chat during the first 2 days, to a maximum of 2 chats on days 3–10, and 3 chats from day 11 onward • Handle incoming calls professionally, empathetically, and with a solution-focused attitude • Accurately document customer interactions and follow processes while navigating multiple tools • Adapt to evolving customer needs and support requirements across calls, chat, or both according to business demand

🎯 Requirements

• Bilingualism (French/English), interacting with French- and English-speaking people in Canada • Answer calls in English 50% to 80% of the time • Typing speed of 40+ WPM with accuracy • Available to work full-time, up to 40 hours per week • Must reside within the hiring location • Reliable high-speed internet connection (minimum 25 MBPS) • Dedicated, quiet workspace free of distractions • Flexibility to work evenings and weekends • Excellent written and spoken communication skills, with ability to de-escalate and resolve customer concerns • Strong multitasking and problem-solving skills, with attention to detail • Comfortable working under pressure in a fast-paced environment • Previous customer service experience is an asset

🏖️ Benefits

• Premiums for weekend hours and bilingualism • Fully-paid training and coaching program • Work from home – equipment provided • Full benefits package after six months, including medical, dental, life insurance, enhanced RRSP contributions, and discounts on insurance • Career progression opportunities to advanced roles as you gain experience