Bilingual Claims Service Representative

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🕒 July 16

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Davies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

💰 $369.2M Debt Financing - Davies Group on 2025-05

Insurance • Consulting

Davies is a specialist professional services and technology firm focused on serving insurance, financial services and other highly regulated organizations. The company provides legal and claims management expertise, consulting and transformation services, technology and resourcing solutions, and end-to-end support across the risk and insurance value chain — including claims, underwriting, distribution, regulation & risk, forensic accounting, customer experience, human capital, and digital transformation. Davies operates globally with more than 8,500 professionals across 20+ countries, serves over 1,700 clients, and has invested heavily in research & development, innovation and artificial intelligence to support platform integration and client service.

📋 Description

• Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims • Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls • Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required • Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required • Provide personalized customer service of the highest level • Arrange for the dispatch of adjusters or vendor partners when required • Field and answer branch inquiries and administer to appropriate area • Maintain data base of service lapses reference for root cause, report trends and make recommendations to management • Review claim information to determine proper next steps for processing against client guidelines/service agreements

🎯 Requirements

• Post secondary education is required • Minimum of 1 year of customer service or administrative experience is required • Knowledge of insurance/service industry or related experience preferred • Strong computer and telephone skills with an aptitude/ability to learn • Effective communication skills both written and verbal in English and French • Attention to detail

🏖️ Benefits

• Work-Life Balance & Hybrid/Remote Work Opportunities • E-flex Benefits Program & Wellness Initiatives • Registered Retirement Savings Plan (RRSP) with 2% Match • Training, Career Development, and Employee Recognition Programs • Employee Referral Bonuses