Technical Support Engineer

🕒 4 days ago

🏄 California, Washington – Remote

🏄 California – Remote ☕ Washington – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 4 days.
• Jobs at this company usually fill in 21 days.
• 54 open roles for a team of 17.

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DeepHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $225k Grant on 2019-08

Healthcare • Consulting • Logistics

DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery.

📋 Description

• Serve as a dedicated technical support resource for assigned strategic and high-value customer accounts • Provide white-glove technical support and maintain customer relationships • Respond to customer inquiries through phone, email, and ticketing systems • Own assigned customer issues from investigation through resolution with ongoing communication • Provide advanced technical support for PACS, RIS, and related healthcare IT applications • Troubleshoot issues involving application functionality, system performance, networking, databases, integrations, infrastructure, DICOM, HL7, EMR, and cloud environments • Analyze application logs, system events, database information, and monitoring tools • Perform troubleshooting across Windows and Linux environments • Assist with SQL databases, application servers, network connectivity, and system integrations • Perform approved maintenance, updates, upgrades, patches, and configuration changes • Monitor support tickets and incidents, prioritize them by severity and customer impact, and follow escalation procedures • Coordinate with PACS, RIS, Interoperability, Engineering, Infrastructure, and other technical teams • Maintain detailed incident, troubleshooting, resolution, and system-change records • Develop and update technical documentation, troubleshooting guides, knowledge base articles, and customer-specific procedures • Participate in customer implementations, upgrades, migrations, integrations, enhancements, testing, validation, and go-live activities • Monitor customer environments, alerts, performance indicators, service availability, and operational health metrics • Participate in maintenance activities, on-call rotations, after-hours support, and critical incident response • Provide technical guidance and product/service training to customer administrators, IT personnel, and service-level users • Assist with incident investigations, root cause analysis, post-incident reviews, and preventive improvements • Report critical incidents, recurring problems, customer concerns, and service risks to the SAT Lead

🎯 Requirements

• Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience (required) • Minimum of 5 years of experience in IT support, technical troubleshooting, or related technical roles (required) • Experience supporting healthcare IT systems, preferably within radiology or medical imaging environments (required) • Strong knowledge of Windows operating systems, including Windows 7 and above and Windows Server • Strong Linux system administration and command-line experience • Experience with MSSQL database management and relational database technologies • Strong understanding of networking concepts, troubleshooting, and infrastructure support • Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems • Proven experience troubleshooting complex software applications and healthcare technology solutions • Experience with public cloud environments and cloud-based integrations • Familiarity with scripting, data serialization, and reporting tools such as SSRS • Experience using ticketing systems and ITIL-based support processes • Strong understanding of PC/server hardware platforms and general IT infrastructure • Flexibility to work varied schedules and participate in on-call rotations • Preferred: CCNA or CCNP certification • Preferred: CompTIA Linux+, RHCA, or RHCT certification • Preferred: Radiology workflow experience • Preferred: Experience in healthcare or clinical IT environments • Preferred: Advanced knowledge of healthcare imaging and workflow technologies • Preferred: Experience supporting enterprise PACS/RIS environments • Preferred: Experience supporting high-priority or strategic customer accounts • Preferred: Familiarity with cloud-hosted healthcare applications and infrastructure • Preferred: Experience with technical monitoring and alerting platforms • Preferred: Experience participating in incident investigations and root cause analysis • Preferred: Familiarity with customer-facing escalation management and SLA-driven support environments • Must reside in Mountain or Pacific Time / PST time zone

🏖️ Benefits

• Remote work arrangement • Up to 10% domestic/international travel • On-call and after-hours support participation • Professional development through technical training, knowledge sharing, and customer training activities

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