Inside Sales Representative

Job not on LinkedIn

🔥 25 minutes ago

🇨🇦 Canada – Remote

💵 $25 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

👻 Ghost score 0%

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Dexcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, revolutionizing how people manage diabetes and track their glucose levels. Known for their best-in-class glucose biosensing technology, Dexcom offers products like the Dexcom G7 CGM system, which provides real-time glucose monitoring and insights to help individuals become healthier. Founded in 1999, Dexcom has consistently innovated in the field of diabetes management, empowering users to take control of their health with accurate and advanced glucose monitoring solutions. Their products are designed for both adults and children and do not require a prescription.

📋 Description

• Take calls on patient inquiries, product/service concerns, and technical issues relating to Dexcom products • Serve as first point of contact for patients and medical professionals on technical and service matters • Coordinate with Quality Assurance to ensure customer satisfaction • Respond to patient phone calls and emails with troubleshooting tips and specific instructions • Review and discuss data with patients and provide phone training when needed • Onboard new patients to Dexcom CGM • Act as a point of contact for healthcare professionals • Handle daily inbound and outbound patient contact, including answering and placing calls • Assist patients with device functionality and ongoing use of Dexcom CGM systems • Triage and disposition patient inquiries • Prospect and contact new patients • Describe the benefits of CGM and Dexcom, determine patient need and fit, including financial feasibility • Educate patients and healthcare professionals on CGM, Dexcom product functionality, competitor comparisons, and diabetes • Manage assigned territory pipeline for prompt follow-up and execution • Conduct benefit investigations and communicate coverage to customers • Achieve monthly sales quotas and key performance metrics • Use and maintain software and databases to document and analyze patient and product information, send replacements and samples, and perform patient follow-up • Train and mentor new team members • Document and facilitate rollout of new processes with management • Participate in new product training as required • Comply with quality system, regulatory, patient confidentiality, and privacy requirements

🎯 Requirements

• Language fluency in both English and French preferred – written and oral communication • Ability to multitask while handling sales and problem-solving matters • Strong customer service skills and excellent phone acumen • Proven track record in customer service and advanced selling techniques • Experience overcoming objections and closing for business • Strong verbal and written communication skills • Effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email, and other business correspondence • Superior phone acumen and ability to show empathy to customers • Minimum of 4–6 years of related experience • High School diploma/certificate or equivalent • Ability to comply with quality system, regulatory requirements, and patient confidentiality and privacy requirements • 5–15% travel required

🏖️ Benefits

• A full and comprehensive benefits program • Growth opportunities on a global scale • Career development through in-house learning programs and/or qualified tuition reimbursement • Innovative, industry-leading organization committed to employees, customers, and communities • Home office arrangement • Hybrid working environment may be available for employees within commuting distance of a Dexcom site • Flex workplace option