Senior STD Case Manager

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Disability Management Institute

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Disability Management Institute is a Canadian B2B service provider that helps employers and employees manage workplace absence, disability and workers’ compensation claims. For over 20 years DMI delivers early intervention, claims management, rehabilitation and rehab-specialty services, health & safety consulting, stay-at-work programs, mental health services, training and appeals/relief-of-cost support to reduce absence duration, control WCB/claim costs, and support safe return-to-work outcomes.

📋 Description

• Act as the Supervisor’s main support for change management, initiative rollouts, team meeting discussions, and process enhancements • Serve as the subject matter expert for the claims process, including benefit calculations, WEBS entries and corrections, and DMS documentation • Assist the Supervisor with quality control reviews and sign-offs for claim decisions • Use governance and metrics reporting, client feedback, and file reviews to evaluate staff performance • Participate in recruitment activities and support training for new employees • Develop new policies and procedures and refine existing ones • Collaborate with the Training team to implement and monitor new processes • Liaise with other departments on process or procedure issues affecting multiple teams • Address client concerns, identify trends, and recommend improvements to Claims Leadership • Serve as a key resource for clients and partners on file or process inquiries • Coach team members on resolution strategies and determine escalation needs • Attend client and partner meetings as a representative of the Claims team and DMI • Manage a proportionally smaller caseload of Short-Term Disability files • Collaborate with internal teams to ensure consistency in organizational processes

🎯 Requirements

• Bachelor’s degree in a related field, such as Business Administration or Human Resources, or equivalent experience • Minimum 3 years of experience in Disability Case Management, with a strong focus on Short-Term Disability • Strong knowledge of disability legislation, industry best practices, and case management standards • Excellent communication and interpersonal skills • Ability to coach and support team members effectively • Ability to work within DMI’s core business hours • Collaborative leadership capability • Data analysis and trend identification skills • Process improvement and change management capability • Client-centric problem-solving skills • Ability to handle sensitive issues professionally

🏖️ Benefits

• Generous paid time off including a minimum of 3 weeks’ vacation • 26 long weekends per year through the Happy Friday program • Flexible work options including remote and hybrid schedules • Extended health and dental benefits • RRSP matching • Comprehensive wellness and mental health resources • Clear career paths • Ongoing skill development • Leaders committed to supporting long-term growth • Inclusive, safe, and respectful workplace • Accommodation during any stage of the hiring process