Director, GTM Business Systems

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dropbox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

📋 Description

• Lead the team translating business strategy into scalable platform capabilities across Dropbox's go-to-market organization • Own business management and roadmap of the GTM platform portfolio across Marketing, Sales, Customer Success, and Support • Translate business priorities into platform capabilities improving productivity, customer experience, and operational scalability • Balance enhancements, technical debt, vendor capabilities, compliance needs, and long-term platform evolution • Partner with Revenue Operations and business leaders to align platform investments with commercial priorities • Standardize AI-assisted requirements development and workflow analysis • Build and lead embedded Business Platform Partners across Marketing, Sales, and Customer Success & Support • Establish partnerships with business leaders, shape requirements, and improve platform capabilities • Govern, prioritize, and sequence platform investments across the GTM ecosystem • Lead cross-functional prioritization and execution of complex initiatives across business functions and technologies • Coordinate delivery across engineering, architecture, operations, and business stakeholders • Ensure capabilities are implemented, adopted, and measured against expected business outcomes • Lead Platform Administration responsible for configuration, administration, release readiness, and ongoing health of core GTM platforms • Establish standards for platform quality, governance, documentation, and operational excellence • Partner with GTM Engineering and Technical Architecture on configuration, customization, and maintainability • Expand AI-assisted platform administration, issue triage, and documentation • Define success metrics and measure business outcomes after deployment • Partner with Enablement to drive adoption across GTM teams • Establish feedback loops, simplify user experiences, reduce manual effort, and promote standardization and reuse • Build AI fluency and adoption expectations across the team

🎯 Requirements

• 10+ years of experience leading business systems, platform management, product management, business transformation, or GTM technology organizations • Experience managing enterprise GTM platforms such as Salesforce, CPQ, Marketo, Zendesk, Planhat, Outreach, Clari, or similar technologies • Proven experience leading cross-functional teams responsible for platform strategy, business process improvement, or enterprise transformation • Demonstrated ability to translate business strategy into scalable technology capabilities • Experience leading platform governance, roadmap prioritization, and business stakeholder management across multiple functions • Strong understanding of commercial business processes spanning Marketing, Sales, Customer Success, and Support • Experience partnering closely with engineering and technical architecture teams to deliver complex technology initiatives • Exceptional communication and executive stakeholder management skills • Demonstrated ability to lead organizational change and platform adoption at scale • Preferred: experience operating within a hybrid product-led growth and sales-led GTM organization; platform modernization or enterprise digital transformation; platform administration or business systems teams; AI-enabled workflows, automation platforms, intelligent process orchestration; platform consolidation and simplification; AI-assisted tools; high-growth SaaS environments supporting global commercial organizations