Customer Success Manager – Enterprise SaaS

Job not on LinkedIn

🔥 4 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DTiQ

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

DTiQ is a company that provides intelligent video solutions aimed at transforming multi-location brands. Specializing in video surveillance and loss prevention, DTiQ offers tools that enable businesses to manage crucial aspects from anywhere at any time, leading to significant profit increases. Their solutions include SmartAudit™, SmartAnalysis, and SmartAssurance, which focus on improving guest experiences, reducing waste, enhancing speed of service, and protecting assets. Trusted by numerous brands, DTiQ serves industries such as quick service restaurants, convenience stores, and retail.

📋 Description

• Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction • Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders • Partner cross-functionally with Product, Sales, and Support teams, including US-based colleagues • Identify opportunities for account growth, expansion, and increased product adoption • Act as the voice of the customer and advocate for improvements with internal teams • Deliver a high standard of service with strong attention to detail and follow-through • Increase adoption, ensure retention, and contribute to customer satisfaction • Proactively drive engagement, identify opportunities to expand product utilization, and resolve issues to improve customer experience

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role • Restaurant or Hospitality experience; QSR experience a plus • Proven experience managing enterprise-level SaaS accounts • Strong background in SaaS environments, ideally in companies with $25M+ ARR • Demonstrated ability to lead QBRs and drive customer engagement strategies • Excellent Communication skills • Highly organized with exceptional attention to detail • Proactive, with a strong sense of ownership and urgency • Collaborative team player who thrives in fast-paced, remote environments

🏖️ Benefits

• Remote-first culture with flexible working arrangements • Opportunities for career growth and exposure to international clients • Supportive, respectful, and high-performing team • Work directly with a global, high-growth SaaS company

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