Customer Success Agent

Job not on LinkedIn

🔥 4 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Scholastic

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

📚 Education

📱 Media

🛒 Retail

Education • Media • Retail

Scholastic is a leading educational publisher known for providing books, educational materials, and digital solutions to schools, teachers, parents, and children. They offer a wide range of products including book clubs, book fairs, educational magazines, and digital learning tools designed to support literacy and inspire a love of reading in students. Scholastic is dedicated to creating resources that promote learning and literacy and frequently collaborates with educators to enhance classroom libraries and learning environments. "Every Order Gives Back to the Class" is one of their commitments, ensuring that each purchase contributes free books and resources to schools. The company also offers eGift cards and various subscription services aimed at supporting children's development and fostering a community of readers both at home and in schools.

📋 Description

• Respond to customer inquiries via phone, email, and other communication channels • Support customers with restocks, financial form assistance, point-of-sale troubleshooting, catalog orders, and related inquiries • Investigate and resolve customer concerns by identifying root causes, determining solutions, expediting corrections or adjustments, and following through to complete resolution • Escalate complex issues while maintaining ownership of the customer experience • Provide support for operations and distribution-related inquiries • Assist with business initiatives and special projects, including reconfirmations, program conversions, Scholastic Dollars® redemption, collections support, school closure documentation, Fair Order reviews, and inventory right-sizing efforts • Maintain knowledge of company products, programs, processes, and policies to support customers and recommend solutions • Document customer interactions and comply with policies, procedures, and service standards • Build partnerships with sales teams and cross-functional departments • Meet expectations for productivity, schedule adherence, customer satisfaction, and service levels • Participate in training programs, team meetings, and ongoing development opportunities • Demonstrate and support Scholastic's mission, values, and commitment to customer success • Maintain regular and reliable attendance and work overtime or adjusted schedules when required

🎯 Requirements

• High school diploma or GED required • Minimum of two (2) years of customer service, call center, or related business experience required • Demonstrated customer service skills, including the ability to professionally handle customer inquiries, resolve complaints, and maintain a positive customer experience • Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Teams • Experience with Salesforce or similar CRM systems preferred • Private or semi-private home office workspace free from distractions and excessive background noise • Home office workspace with appropriate furnishings, including a desk, chair, and adequate lighting • Reliable high-speed internet service with minimum speeds of 100 Mbps download and 50 Mbps upload • Ability to connect directly to the modem through a hardwired connection • Internet speeds must be verified through Speedtest.net • Strong organizational, time management, and multitasking skills • Ability to prioritize work, meet deadlines, and maintain accuracy and attention to detail • Strong mathematical aptitude and analytical skills preferred • Ability to thrive in a fast-paced, high-volume call center environment • Previous call center experience preferred • Excellent verbal and written communication skills • Ability to work collaboratively, adapt to changing priorities, and contribute to a positive team environment • Commitment to complying with applicable company policies and local, state, and federal regulations, including OSHA, DOT, and EEOC requirements • Bilingual Spanish/English candidates are encouraged to apply

🏖️ Benefits

• Remote work • Ongoing development opportunities • Training programs • Team meetings • Overtime or adjusted schedules when business needs require

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