Customer Success Manager

🔥 6 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omnissa

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

🏥 Healthcare

Artificial Intelligence • Enterprise • Healthcare

Omnissa is a tech company that offers an AI-driven digital work platform designed to enhance employee experiences and streamline IT operations. Their solutions include unified endpoint management, virtual desktops and applications, and security compliance, aiming to empower a productive workforce across various industries such as healthcare, financial services, and retail. Omnissa's innovative approach provides secure, cloud-native solutions that adapt to the evolving needs of businesses and their employees.

📋 Description

• Develop relationships with key stakeholders within assigned accounts and internal account teams • Facilitate communication between customers and internal teams regarding customer priorities • Manage customers across industries and product lifecycles through direct touchpoints and automation • Serve as a customer advocate for industry best practices and customer use cases • Build and maintain business-outcome-focused Customer Success Plans • Maximize customer investment value, utilization, growth, consumption, and retention • Guide customers through adoption milestones across UEM, Horizon, Access, and Intelligence • Collaborate with support, engineering, sales, and architect teams to address customer issues • Build strategic relationships with customer decision makers and key stakeholders • Identify risks and implement mitigation strategies to ensure customer health • Work with product management to address customer feature requests • Deliver business and technical presentations to audiences from administrators through executives • Use Workspace ONE Intelligence and DEX insights to demonstrate value and identify adoption gaps • Develop deployment roadmaps based on customer business drivers • Contribute customer success assets and thought leadership • Travel to support customer engagements and business needs

🎯 Requirements

• Bachelor's degree or equivalent combination of education and relevant professional experience • Working knowledge of the Omnissa EUC portfolio or equivalent experience with the legacy VMware EUC product line • Knowledge of Workspace ONE UEM, including endpoint management across Windows, macOS, iOS, Android, and rugged/frontline devices; enrollment methods, profiles, compliance policies, and application lifecycle management • Knowledge of Workspace ONE Access, including identity management, SSO, multi-factor authentication, conditional access, and integrations with Microsoft Entra ID (Azure AD) and Okta • Knowledge of Horizon VDI and published applications, on-premises and cloud-hosted • Understanding of Workspace ONE Intelligence, analytics, automation workflows, and Digital Employee Experience (DEX) management • Understanding of core EUC concepts, including modern management, BYOD, corporate-owned device strategies, application virtualization and delivery, and Zero Trust security architecture • Familiarity with Microsoft 365/Intune coexistence, Apple Business Manager, Android Enterprise, PKI, and directory/identity platforms • Preferred: hands-on administration experience or industry certifications in Workspace ONE or Horizon • Preferred: experience guiding customers through platform migrations • Preferred: ability to interpret product telemetry and adoption data • Preferred: experience with ITSM and productivity ecosystems such as ServiceNow, Microsoft 365, and Google Workspace • Willingness to travel up to 20% of the time • Must be eligible to work without employment-based immigration sponsorship by Omnissa

🏖️ Benefits

• Employee ownership • Health insurance • 401k with matching contributions • Disability insurance • Paid time off • Growth opportunities • Commission eligibility

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