Inside Sales Centre Supervisor

Job not on LinkedIn

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dunn Hospitality Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1978

🏨 Hospitality

🏠 Real Estate

🏗️ Construction

Hospitality • Real Estate • Construction

Dunn Hospitality Group is a Midwest-based hotel development and management company that operates franchised and independent properties, including Holiday Inn Express, Hampton Inn, Hilton Home2 Suites, Hilton Garden Inn, and Hyatt Place/Hyatt House in Indiana and Kentucky. The firm provides end-to-end hotel services — hotel management operations, accounting and financial reporting, project development, consulting, sales and marketing, and design and construction — and emphasizes guest experience, facility quality, and associate development. Dunn has owned and operated over 41 hotels historically and is rebuilding its portfolio in strategic Midwest locations.

📋 Description

• Lead, coach, and develop a team of Inside Sales Consultants • Conduct regular one-on-one coaching sessions focused on performance and professional growth • Monitor call quality and provide constructive feedback to improve results • Support employee engagement, development, and retention • Conduct performance reviews and assist with performance management conversations • Foster a positive, accountable, and high-performing team environment • Monitor daily call Centre operations and support departmental objectives • Serve as Manager on Duty (MOD) on a rotating basis • Ensure schedule adherence, staffing coverage, and operational efficiency • Assist with inbound and outbound call activity during high-volume periods when required • Evaluate calls using established quality standards and scorecards • Track team performance metrics and identify opportunities for improvement • Participate in recruiting, interviewing, onboarding, and training new team members • Partner with internal stakeholders to support business initiatives and continuous improvement efforts • Support organizational changes and communicate updates effectively to the team

🎯 Requirements

• Leadership experience within a call Centre, inside sales, customer service, or appointment-setting environment • Demonstrated experience coaching, mentoring, and developing employees • Strong communication and interpersonal skills • Ability to motivate teams and drive accountability • Experience working in a fast-paced, metric-driven environment • Strong problem-solving, organizational, and decision-making skills • Ability to manage multiple priorities effectively • Comfortable working with CRM systems, reporting tools, and Microsoft Office applications • Experience leading remote or hybrid teams is considered an asset

🏖️ Benefits

• Monthly performance bonus opportunity • Standard Health Benefits • Paid time off • One-on-one onboarding, continued training, and leadership support

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