Senior Strategic Customer Success Manager

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🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $136.5k - $194.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Enable

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚘 Automotive

🏗️ Construction

📦 Logistics

Automotive • Construction • Logistics

Enable is a software company providing a comprehensive rebate management platform that helps businesses optimize their rebate processes. It offers solutions for managing annual rebates, special pricing agreements, promotions, commissions, and more, leveraging AI-powered analytics for smarter decision-making. Enable’s platform is designed to enhance financial outcomes by streamlining the rebate management process, improving trading partner collaboration, and providing advanced reporting and data integration capabilities. It serves a range of industries including automotive, construction, electrical, and pharmaceutical sectors, catering to buying groups, distributors, retailers, manufacturers, and service providers. By utilizing Enable’s platform, businesses can maximize rebate revenue, improve cash flow, and drive strategic growth through precise rebate management and optimization.

📋 Description

• Drive strategic growth across Enable’s largest and most complex enterprise customers • Build multi-threaded executive relationships and lead global account strategy • Own and execute success strategies for an assigned portfolio • Lead strategic account planning, joint executive sponsorship, thought leadership engagement, and cross-functional orchestration • Serve as the global organizational client touch point across regions and business units • Build trusted relationships with C-level executives, stakeholders, and economic buyers • Establish executive sponsorship programs and develop account champions • Develop expertise in the rebate and pricing industry • Lead comprehensive account plans with champion mapping, whitespace analysis, opportunity strategy, and executive cadence • Maintain customer records, renewal forecasts, and expansion forecasts in Hook, Salesforce, and Clari • Execute MEDDPICC qualification and Force Management methodology • Develop Lighthouse customers into strategic advocates • Drive product adoption, retention, renewal, expansion, and measurable value realization • Exceed GRR and NRR quotas through client retention and expansion • Partner with Sales to convert Customer Success Qualified Leads into expansion opportunities • Drive whitespace penetration and multi-entity expansion within global enterprises • Manage NPS and CSAT metrics and identify customer advocacy opportunities • Identify upsell, renewal, and churn-mitigation opportunities • Collaborate across Sales, Solutions Consulting, Customer Success, Enterprise Services, Architects, COE, Product Management, and Marketing • Deliver a personalized, white-glove experience to high-value strategic customers • Demonstrate executive presence in board-level and C-suite conversations • Articulate business value, ROI, risk mitigation, operational efficiency, and strategic agility • Position Enable as a strategic advisory partner

🎯 Requirements

• 6+ years of experience in the SaaS industry with a proven Customer Success management background • Proven experience managing customers across Strategic and Enterprise segments • Proven success developing and executing strategic account plans delivering measurable retention and expansion outcomes • Experience partnering with Revenue teams on renewals, upselling, and account growth • Strong organizational and stakeholder-management skills • Executive-level communication and relationship-building skills with C-Suite stakeholders • Exceptional prioritization skills • Strong cross-functional collaboration skills • Adaptability in a fast-changing environment • Prior experience in the rebate, pricing, or supply chain industry preferred • Familiarity with Enable’s, including Flintfox’s, offerings and customer base preferred • Advanced Customer Success or related training/certifications preferred • Experience with Force Management, MEDDPICC, or comparable enterprise account-management methodologies preferred • Expected to travel 25% and meet customers or attend company events face to face

🏖️ Benefits

• Paid Time Off • Comprehensive health and life insurance coverage for you and your family • Retirement savings plan • Lucrative bonus plan subject to company or individual performance • Equity program with additional options tied to tenure and performance • Internal mobility program • Training, workshops, and professional development courses • Pet-friendly offices • Reasonable adjustments during recruitment or in the role

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