Customer Success Manager

Job not on LinkedIn

🔥 42 minutes ago

🇨🇦 Canada – Remote

💵 $96.9k - $96k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Solink

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏨 Hospitality

📦 Logistics

Healthcare • Hospitality • Logistics

Solink is a cloud-based video security and analytics platform that provides businesses with comprehensive visibility by integrating video with data. Utilizing AI-powered insights, Solink helps inform business strategies to safeguard people, assets, and profits. The system offers intuitive video search capabilities, remote video access, event search and notifications, and professional video alarms. With over 200 integration partners, Solink's camera-agnostic solution maximizes ROI by connecting existing systems. It caters to various industries, such as retail, hospitality, healthcare, and more, enhancing their security and operational efficiency.

📋 Description

• Manage a book of established customers and keep them engaged and growing • Conduct monthly customer check-ins using health signals and usage data to prioritize outreach • Partner with Sales to ensure smooth onboarding, clean handoffs, clear expectations, and customer confidence • Track engagement and guide customers toward best practices and relevant platform features • Identify customer risk early, support retention, and identify expansion opportunities • Handle escalations professionally and collaborate with Support, Product, and other teams to resolve issues • Build playbooks, templates, webinars, guides, and email programs for the customer segment • Support Sales in technical pre-sales conversations and ensure clean handoffs • Propose, launch, and deliver initiatives aligned with team and company goals • Investigate root causes, recommend solutions, resolve blockers, prioritize work, communicate progress and risks, apply feedback, and informally mentor junior colleagues

🎯 Requirements

• 4+ years managing customer accounts in a SaaS environment, ideally with a high-volume or scaled book • Strong written and verbal communication skills, including explaining technical topics simply • Consultative approach connecting customer outcomes to revenue growth and advocating for customers • Comfort with data and prioritization across a book of 100 accounts • Technical curiosity and ability to learn new platforms and tools quickly • Experience with video surveillance or security camera systems is nice to have • Hands-on experience in restaurant, hospitality, retail, and/or regulated environments is nice to have • Fluency in French and/or Spanish is nice to have • Candidates must undergo a criminal records check upon hire • Must be a Canadian citizen, including dual citizens, or eligible to work in Canada • Must comply with Solink’s security policies and standards

🏖️ Benefits

• Meaningful equity for every full-time, permanent employee • Fully paid health and dental benefits with no waiting period • $500 health spending account • Monthly reimbursement for fitness, wellness, or mental health programs • Flexible work arrangements where the role allows • Advancement based on contribution, initiative, and impact • Social connection events including So-learns, Solink-o, and So-lunches

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