Customer Success Manager

Job not on LinkedIn

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ClearRisk Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

☁️ SaaS

🛡️ Insurance

🤝 B2B

💰 $1.6M Debt Financing - ClearRisk on 2021-03

SaaS • Insurance • B2B

ClearRisk Inc. is a cloud-based software provider that delivers risk management solutions for organizations. Founded by Craig Rowe in 2006, ClearRisk offers modular, data-driven SaaS tools for claims management, incident management and intake, asset and exposure management, risk management, and insurance certificate management. The platform centralizes data, automates workflows, reduces manual spreadsheet work, and provides analytics to help risk managers and senior leaders improve safety, reduce claims costs, and optimize organizational risk. ClearRisk serves public-sector and private organizations (225+ customers across North America) with a focus on empowering risk managers to have greater strategic impact.

📋 Description

• Serve as the primary contact for onboarding new customers, training ClearRisk users, and providing post-go-live support • Conduct training through online sessions, Q&As, webinars, and self-paced learning materials • Promote training sessions, webinars, and the ClearRisk Knowledge Base to encourage participation and user adoption • Use data to evaluate training impacts on customer success, product adoption, and business outcomes • Communicate regularly with customers, conduct interviews, gather system-usage feedback, and provide improvement insights • Create case studies and testimonials highlighting customer ROI success stories • Collaborate with internal teams and customers to support contract renewals and expansion opportunities • Provide customer-informed input into product, marketing, and sales processes • Gauge platform engagement and provide feedback on product and service improvements • Provide insights and best practices to help customers maximize ClearRisk platform value • Oversee and monitor customer implementations, timelines, and deliverables • Collaborate with internal teams to resolve technical issues • Support continuous improvements to onboarding, implementation, and adoption processes • Configure the platform according to customer requirements and troubleshoot technical issues with the development team • Create and manage key performance metrics and reporting • Assist in evaluating and refining Customer Success processes, methodology, and structure

🎯 Requirements

• University degree or college diploma in education or business administration, or equivalent • 3–5 years of direct work experience in Customer Success, learning and development, Account Management, Client Services, or a related role, preferably within a SaaS environment • Experience with CRM and Customer Success Management platforms such as Salesforce, ChurnZero, ClientSuccess, or similar tools • Experience managing customer data, tracking engagement, monitoring customer health metrics, and generating reports • Technical aptitude to learn and explain software products, troubleshoot customer issues, and collaborate with development teams • Understanding and working knowledge of the customer journey and techniques for ensuring quality of deliverables • Strong organizational and project management skills • Attention to detail, multitasking, time management, meeting deadlines, and managing multiple accounts and priorities • Strong communication skills and ability to deliver effective training programs • Strong analytical skills and ability to interpret customer data and translate insights into actionable strategies • Customer-focused mindset with a proactive approach to problem-solving and relationship management • Ability to analyze data and customer feedback to drive engagement, retention, and process improvements • Outstanding written and verbal communication skills • Energetic, self-motivated, and results-oriented • Adaptability and resilience in a fast-paced, evolving environment • Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook

🏖️ Benefits

• Flexible work environment • Culture of openness and idea generation • Open access to decision makers • Career-building work • Diversity, inclusion, and community building • Competitive compensation package • Benefits package

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