Manager, Customer Success Team – Mid-Market

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Leap Tools

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🛍️ eCommerce

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AR/VR • eCommerce • Retail

Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.

📋 Description

• Grow a book of customers by leading a team of Customer Success Managers • Use technical understanding to support the team in managing customers • Leverage success and account management experience • Maintain a high customer retention rate • Develop strategies to increase revenue retention and drive growth within the customer base • Represent customer needs to Product, Sales, and Leadership • Create and document technical solutions in a central knowledge repository • Partner with internal teams to deliver strong customer experiences • Coach, train, and guide CSMs to meet or exceed performance goals • Support CSMs and customers with escalations and challenging situations

🎯 Requirements

• 5+ years of experience in customer success, account management, or a similar role, ideally within a SaaS environment • Strong leadership and team management skills • Proven track record of driving customer satisfaction, retention, and revenue growth • Excellent written and verbal communication, problem-solving, and relationship-building skills • Ability to analyze data and make strategic recommendations • Comfortable working in Google Workspace, including Google Sheets and Google Docs • Comfortable working with Salesforce • Fluency in a second language is a bonus asset

🏖️ Benefits

• Quarterly bonus • Remote-first work arrangement • Work anywhere in the world for up to 3 months • Parental leave program • Work-from-home stipend • Birthday and company birthday as days off

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