Customer Success Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 CA$140k - CA$180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 3%

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Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🎖️ Defense

🏭 Manufacturing

📦 Logistics

💰 $170M Series E - Skydio on 2024-11

Defense • Manufacturing • Logistics

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Lead and drive implementation, usage and adoption, retention, and expansion for Canadian public sector and commercial customers • Serve as a bridge between customers and Skydio’s technical teams • Operate independently and help shape the Canadian GTM and customer success strategy • Build scalable processes for customer onboarding, account management, and post-sales success • Track and manage implementation projects with large enterprise customers • Ensure successful delivery of technology, services, and program outcomes • Develop customer relationships and loyalty through proactive engagement, cadence-based follow-ups, and business reviews • Quantify product feedback and brief executives to help drive the product roadmap • Manage approximately 20 accounts, driving adoption, expansions, and renewals • Work directly with customers through proactive, metrics-based engagement • Collaborate with customers and Sales to drive expansion and identify vertical-specific barriers to growth

🎯 Requirements

• Strong knowledge or previous experience supporting customers in public industries (public safety, transportation) or commercial industries (utilities, oil & gas, AEC) • Proven track record implementing and scaling new programs and technology • Experience driving adoption of hardware and software • Experience interfacing with technical teams to deliver on customer schedules • Excellent written and verbal communication skills • Strong focus on project management tools and concepts • Willingness to travel approximately 40% • Ability to work and reside in Canada • Ability to obtain a Pilot Certificate – Advanced Operations • Experience with commercial Unmanned Aircraft Systems and related software development/deployment is a plus but not required • Fluency in French is preferred but not required

🏖️ Benefits

• Group health insurance • Paid vacation days • Paid sick leave • Company holidays • Remote work arrangement • Expected travel to customer and Skydio locations

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