Partner Success Lead

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $190k - $250k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Syndio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Syndio is a leading provider of pay equity solutions, focusing on helping organizations achieve pay transparency and equity across their workforce. The company offers a comprehensive platform with a range of tools and expert consulting to address pay gaps, ensure compliance, and make informed compensation decisions. Syndio empowers companies to develop strategies for fair and explainable pay policies, streamlining reporting and analytics to meet global compliance standards efficiently. With a strong emphasis on data privacy and security, Syndio is trusted by numerous large enterprises to analyze compensation for millions of employees worldwide.

📋 Description

• Help grow Syndio’s Canadian customer base by supporting successful software implementation, adoption and lasting customer value • Serve as a trusted advisor and connection between customers, Syndio and services partners including Deloitte and KPMG • Develop customer understanding, success plans and coordinated implementation strategies from onboarding through deployment and ongoing adoption • Establish plans, manage expectations, identify risks and ensure commitments translate into action • Coordinate customers, services partners and Syndio teams around scope, responsibilities, milestones and dependencies • Maintain visibility across workstreams and accountability for next steps • Establish effective partner handoffs, clarify delivery responsibilities and resolve gaps • Drive customer adoption and change management, including internal champions, workflows, training and enablement • Define and track success measures through onboarding, launch and ongoing use • Lead business reviews connecting product adoption to customer outcomes • Identify delivery risks and adoption barriers, align stakeholders on solutions and follow issues through resolution • Build product knowledge and connect customers with appropriate expertise • Participate in customer meetings, partner working sessions and deployment milestones across Canada • Bring customer feedback into Syndio and help shape product priorities, partner delivery and customer success practices • Turn engagement lessons into repeatable onboarding plans, partner practices and scalable customer success approaches

🎯 Requirements

• 5+ years of experience in customer success, implementation management, technical account management, enterprise consulting or a related customer-facing role • Experience guiding enterprise customers through software implementations and adoption across multiple teams or business units • Ability to build credibility with senior leaders while working effectively with day-to-day delivery teams • Strong program management skills, including managing competing priorities, dependencies and commitments across several organizations • Technical fluency sufficient to discuss data requirements, integrations and software workflows with customers and technical specialists • Experience helping customers manage change, build internal support and demonstrate measurable results • Clear communication, sound judgment and confidence to discuss scope, timelines and responsibilities directly • Ability to work independently, create structure and take ownership through completion • Toronto-area base and willingness to travel for customer and partner engagements (15%) • Helpful experience with global systems integrators or consulting firms such as Deloitte or KPMG • Helpful experience in HR technology, compensation, pay equity or workforce software • Helpful experience supporting Canadian enterprises, public sector organizations or programs involving multiple participating organizations • Practical use of AI tools and interest in helping customers adopt AI-enabled software responsibly

🏖️ Benefits

• Syndio Equity • 20 days annually • Paid sick & safe time • Compassion leave • Paid parental leave • Medical, Dental, Vision; Syndio pays 90% of employee premiums and 50% for dependents • Additional Private Medical coverage • RSSP Plan • Remote-First work arrangement

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