Enterprise Customer Success Manager

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 CA$68k - CA$85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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HighlightTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function. Our flexible, on-demand solutions let you scale up or down as needed, without long-term commitments or high agency fees. With decades of experience, our data-driven approach ensures fast access to top-tier talent, saving you time and reducing costs. Whether it's integrating talent partners, overseeing recruitment functions, or delivering one-off projects through our ProjectTA service, we tailor our solutions to meet your specific business needs. Ready to build exceptional teams? Let's connect.

📋 Description

• Develop and execute customer success strategies improving satisfaction, onboarding, retention, and revenue growth • Collaborate with cross-functional teams to align customer success initiatives with business objectives • Advocate for customers within the organisation and ensure their needs are understood and addressed • Monitor industry trends and provide customers with strategic recommendations • Analyse customer performance metrics and prepare comprehensive reports for internal stakeholders • Use data-driven insights to identify opportunities for continuous improvement and innovation • Implement customer retention strategies and address factors contributing to churn • Identify and track cross-sell and upsell opportunities within the existing customer base • Partner with Sales and Marketing on customer expansion strategies • Guide and support junior team members • Help build a culture of continuous learning, collaboration, and excellence

🎯 Requirements

• Experience advocating for customers at an executive level within an organisation • Track record of driving customer growth through successful cross-sell and upsell initiatives • Proven ability to collaborate across departments to drive overall business success • Experience working with SaaS products in the technology industry • College or university degree, or equivalent work experience (bonus) • Strong data analytics skills (bonus) • Proven ability to provide strategic recommendations based on industry insights (bonus) • Previous experience or certifications in customer success or customer support (bonus) • Selected candidate must complete a background check • Legal authorization to work in Canada is requested in the application form

🏖️ Benefits

• 32 days of paid time off per year • Company-paid benefits starting on day 1 • Remote-friendly and supportive flexible remote arrangements • Work-from-home allowance • Professional development budget • Additional unspecified goodies

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