Customer Success Manager

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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Versapay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

B2B • Fintech • SaaS

Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

📋 Description

• Manage long-term customer relationships across a book of business as a trusted Versapay advisor • Build strong customer relationships and understand customer businesses and objectives • Explore ways Versapay products can support customer objectives • Leverage ERP system expertise to anticipate and resolve customer problems • Own the customer lifecycle from onboarding through long-term adoption and success • Facilitate training, enablement sessions, cadence calls, and Executive Business Reviews • Build and maintain Strategic Account Plans with retention and growth strategies • Create, review, map, and measure shared KPIs • Collaborate with sales, professional services, and product teams to represent customer needs • Maintain visibility into customer issues and requests with Customer Care and escalate high-severity requests • Coordinate scalable improvements to the customer journey and identify trends affecting attrition

🎯 Requirements

• 5+ years’ experience in a SaaS based Customer Success role • Background in Fintech software solutions, preferably accounts receivable • Bachelor's Degree in Business, Marketing, Communications, Economics, or related field • Experience in a customer sales role in a SaaS-based company • B2B merchant services experience • Customer-focused approach • Ability to adapt to ambiguous and complex problems • Ability to work proactively and independently with strong prioritization • Empathy and sensitivity when responding to customer or collaborator challenges • Strong verbal and written communication skills • Ability to lead change positively and collaborate effectively • Analytical thinking and ability to understand complex technical problems • Data-driven mindset

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