Customer Success Representative

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newton.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

₿ Crypto

👥 B2C

Fintech • Crypto • B2C

Newton. co is Canada's first commission-free cryptocurrency brokerage, providing a low-cost trading platform specifically for Canadians. The company specializes in cryptocurrency trading, including popular digital assets like Bitcoin, Ethereum, and Litecoin, leveraging blockchain technology to facilitate its services within the FinTech sector.

📋 Description

• Guide customers through signing up for services, identity verification, and other screening checks • Provide daily help desk support through live chat • Engage with customers to identify and resolve issues • Maintain quick response times and review assigned tickets the same day • Advocate for customers and the Newton app • Communicate customer feedback, bug reports, and other information to stakeholders for product improvement

🎯 Requirements

• Experience providing customer service in a contact centre, retail, or service environment • Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment • Tech-savvy with excellent typing skills • Strong reading, writing, and communication skills • Proven ability to be resourceful and find solutions without a clear path • Willingness to learn about cryptocurrency and trading • Genuine interest in supporting people and having human conversations • Commitment to continuous growth and learning • Availability to work scheduled shifts on weekdays and weekends

🏖️ Benefits

• Inclusive work environment welcoming members of all backgrounds and perspectives • Reasonable accommodations during the application process • Remote work arrangement

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