Associate Customer Success Manager

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Zefr

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

📣 Marketing

🤖 Artificial Intelligence

💰 $5M Series E on 2016-03

Marketing • Advertising • Artificial Intelligence

Zefr is a company specializing in brand safety and suitability solutions for digital advertising across major platforms such as YouTube, Facebook, and CTV. They leverage artificial intelligence and machine learning to provide transparency in advertising and ensure content aligns with brand values. Zefr's patented AI technology evaluates billions of content types daily, ensuring brand suitability in complex walled garden environments. They also focus on misinformation detection and verification, helping brands avoid misaligned impressions. Zefr partners with industry leaders like Snap to enhance brand safety measures and continues to expand its capabilities across various digital platforms.

📋 Description

• Oversee working relationships with Zefr clients for its programmatic product • Help clients execute campaigns in DV360, Google Ads, and Facebook using tailored performance-enhancing tactics and strategies • Serve as primary point of contact, handling incoming requests and proactively engaging partners • Provide strategic advice to meet KPIs on clients’ advertising investment • Support customers through technical and strategic challenges and relay client needs to internal teams • Analyze client data to create actionable solutions and lead initiatives to improve performance and reduce costs • Monitor clients’ goals, KPI-driving metrics, and relevant corporate and industry developments • Identify customer challenges and partner with cross-functional teams on business and product needs • Understand Zefr products and services to identify additional value opportunities • Help brands achieve advertising goals while delivering outstanding customer support • Collaborate with Zefr’s product team by relaying customer feedback and improving the product suite

🎯 Requirements

• 1+ years of customer success management, programmatic trading, or advertising operations experience (preferred) • Understanding of Google Ads and DV360 is critical • Experience with other Google Marketing Platform suite tools is a plus • Excellent written and verbal communication • Ability to adjust communication styles across organizational levels and with clients • Strong organizational skills and ability to prioritize multiple tasks • Strong analytical skills and comfort with Excel • Familiarity with YouTube is a plus • Ability to communicate technical systems and challenges in simpler concepts • Strong empathy for customers and ability to understand spoken and unspoken needs • Strong, flexible time-management skills • Must answer whether employment visa sponsorship in Canada will be required now or in the future

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion in the workplace

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume