Customer Success Representative

Job not on LinkedIn

🔥 57 minutes ago

🇨🇦 Canada – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

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Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Lead new clients through implementation from kickoff to go-live • Train veterinarians, technicians, and key stakeholders virtually and occasionally on site • Set success goals with each practice and track progress • Prepare and run Quarterly Business Reviews covering usage, outcomes, and next-quarter goals • Build relationships with practice owners, medical directors, and practice managers • Share usage insights and recommend practical next steps • Answer product questions and resolve basic technical issues • Escalate complex issues to Support or Product and follow through to resolution • Monitor account health and identify at-risk clients • Re-engage at-risk accounts with proactive plans • Relay client feedback to Product and leadership • Maintain account notes, activities, and health scores in Salesforce • Identify opportunities for add-on modules • Demonstrate add-on modules during QBRs, check-ins, and onsite visits • Partner with Sales on expansion opportunities and track them in Salesforce • Manage a book of business and report on NRR, expansion revenue, and CSAT

🎯 Requirements

• 2+ years of experience in the veterinary industry (clinic, hospital, or veterinary-focused company) • Comfort training customers and explaining software to non-technical users • Confidence calling at-risk clients and having candid conversations about their experience • Willingness to travel up to 10–15% of the time, mainly to veterinary tradeshows, conferences, and occasional client sites • Customer success, account management, or sales experience (nice to have) • Experience with Salesforce or a similar CRM (nice to have) • Experience running business reviews or presenting to clinic leadership (nice to have) • Ability to collaborate with Sales, Support, and Product • Relationship-building skills with technicians and practice owners • Ability to demonstrate add-on module benefits • Detail-oriented record keeping and follow-through • Ability to learn new software quickly and teach it to others • Client-focused approach

🏖️ Benefits

• Base salary, plus a performance bonus tied to NRR, expansion revenue, and CSAT targets • Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance • Access to a group retirement savings plan you can contribute to • Unlimited vacation after one year of service • Fully remote, work-from-home role • Travel up to 10–15% to tradeshows, conferences, and client sites • Opportunity to make a real impact on a growing team in a specialized, mission-driven industry

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