Customer Success Manager, French Speaker

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $78.4k - $101.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 1%

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Partner with top customers to understand their fleets and challenges, customize Samsara’s IoT platform, and serve as a long-term partner • Work cross-functionally with Sales, Support, Sales Engineering, and Product • Ensure customers improve operational safety, efficiency, and sustainability using Samsara’s IoT platform • Create joint success plans covering objectives, metrics, timelines, and barriers to business value • Orchestrate executive business reviews with customer decision-makers and Samsara executive leadership • Conduct customer workshops and recommend workflow changes • Support French-speaking customer implementations • Understand and explain Samsara platform capabilities across industries including field services, utilities, transportation, and school buses • Mentor Customer Success and Support teams • Champion Samsara’s cultural principles as the company scales globally

🎯 Requirements

• 2–4+ years of experience in a senior Customer Success, account management, or strategic consulting role; SaaS experience preferred • Strong priority management and high emotional intelligence • English and French fluency • Customer travel expected, up to 0–15% • Experience supporting or working with technical products • Solutions-oriented with strong problem-solving skills • Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and software users • Initiative and ability to thrive in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure • Bachelor’s degree from a 4-year institution • Experience serving and supporting large-scale business solutions at Fortune 500 companies preferred • French fluency is a plus

🏖️ Benefits

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Remote work support

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