Care & Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Engaged HR Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

💼 Consulting

🤝 Non-profit

HR Tech • Consulting • Non-profit

Engaged HR Inc. is a human resources consulting company based in Victoria, BC that offers tailored solutions to organizations of all sizes across Canada. They provide a variety of HR services including recruitment, learning and development, and talent management. Engaged HR focuses on transforming workplace cultures by harnessing innovation and technology while promoting employee well-being, collaboration, and efficiency. They are known for their customized approach that reflects the unique culture, goals, and needs of each organization. Additionally, Engaged HR offers pro bono HR services to non-profit organizations through their Engaged for Good program and hosts dynamic events like DisruptHR to foster community and innovation within the HR sector.

📋 Description

• Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs • Uphold the highest level of customer service by being flexible, attentive, reliable and responsive • Take ownership over the customer experience and provide thorough follow-up • Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts • Monitor, manage, and bring closure to homestay inquiries and customer requests • Escalate crisis situations promptly and compassionately to appropriate leads, managers, directors, or third-party mental health services • Collaborate with colleagues for second opinion and support

🎯 Requirements

• 1+ years of Customer Service experience • Excellent Word, Excel, Email, and Database skills • Experience working with international students and a variety of cultures is strongly preferred • Positive interpersonal skills and highly effective at de-escalating challenging customer interactions • Ability to work independently and autonomously in a virtual office environment • Ability to work in a team • Strong verbal and written English communication • Strong problem solving and organizational skills, with high attention to detail • Post-Secondary Certificate or Diploma in a relevant discipline, preferred

🏖️ Benefits

• Living Wage certified employer • Fully remote work arrangement • 30–40 hours per week schedule • Fair compensation packages using geographic differentials • Vacation, with an annual vacation blackout from August 15th–September 15th