Care & Support Representative – Temporary Contract

Job not on LinkedIn

🕒 September 3

🇨🇦 Canada – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Engaged HR Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

💼 Consulting

🤝 Non-profit

HR Tech • Consulting • Non-profit

Engaged HR Inc. is a human resources consulting company based in Victoria, BC that offers tailored solutions to organizations of all sizes across Canada. They provide a variety of HR services including recruitment, learning and development, and talent management. Engaged HR focuses on transforming workplace cultures by harnessing innovation and technology while promoting employee well-being, collaboration, and efficiency. They are known for their customized approach that reflects the unique culture, goals, and needs of each organization. Additionally, Engaged HR offers pro bono HR services to non-profit organizations through their Engaged for Good program and hosts dynamic events like DisruptHR to foster community and innovation within the HR sector.

📋 Description

• Deliver meaningful and effective client care by acknowledging clients, acting authentically, and understanding unique needs • Uphold high customer service standards by being flexible, attentive, reliable, and responsive • Take ownership of the customer experience and provide thorough follow-up, collaborating with team members when necessary • Communicate and build effective working relationships with colleagues, clients, students, agents, and host families according to CHN policies and protocols • Monitor, manage, and close homestay inquiries and customer requests • Escalate crisis situations promptly and caringly to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services • Collaborate with colleagues for second opinions and support to achieve positive outcomes • Report to the Care & Support Lead and/or National Operations Lead

🎯 Requirements

• 1+ years of Customer Service experience • Excellent Word, Excel, Email, and Database skills • Post-Secondary Certificate or Diploma in a relevant discipline, preferred • Experience working with international students and a variety of cultures is strongly preferred • Positive interpersonal skills and highly effective at de-escalating challenging customer interactions • Ability to work independently and autonomously in a virtual office environment • Ability to work in a team • Strong verbal and written English communication • Strong problem solving and organizational skills, with high attention to detail • Availability for 30–40 hours per week, Monday to Friday, with hours scheduled between 8:00am and 8:00pm EST • Ability to work during seasonal registration, relocation, and respite demands • Vacation blackout from August 15th–September 15th annually

🏖️ Benefits

• Living Wage certified employer • Compensation based on geographic differentials to support fair compensation across Canada