Client Relations Specialist

Job not on LinkedIn

🔥 9 hours ago

🇨🇦 Canada – Remote

💵 $29 - $33 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Envisio

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🏛️ Government

B2B • Government

Envisio is the most widely used strategic planning and performance management solution in local government. It helps leaders from over 130 cities and counties execute strategies, measure and report on performance, and build trust and transparency with their communities. Recognized for its work with local governments, Envisio specializes in strategy management, performance analytics, and evidence-based decision-making, empowering its clients to deliver efficient and trustworthy services.

📋 Description

• Support strong, responsive relationships with customers and internal teams • Provide timely, professional assistance throughout clients’ experience with Envisio • Maintain accurate records • Coordinate follow-up activities • Help resolve client questions or service requests efficiently • Manage client inquiries and document interactions • Coordinate solutions across internal teams • Contribute to client relationships supporting successful use and adoption of Envisio’s strategy and performance management platform • Help organizations execute plans, measure performance, and communicate meaningful results

🎯 Requirements

• 3+ years of experience in client relations, customer success, customer support, account coordination, or a related role within a software, technology, professional services, government, education, healthcare, or nonprofit environment strongly preferred • Experience supporting customers through software platforms, SaaS products, or technology-enabled services strongly preferred • Demonstrated ability to manage client inquiries, follow up on requests, document interactions, and coordinate solutions across internal teams • Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and colleagues at different levels • Experience using CRM systems, customer support platforms, workflow management tools, or other business applications • Strong organizational and time management skills, with the ability to prioritize competing requests while maintaining accuracy and attention to detail • Comfortable working independently in a fully remote environment while collaborating effectively with a distributed team • Experience working with public sector organizations, government agencies, education, healthcare, or nonprofit organizations is an asset • Associate or bachelor’s degree in business, communications, customer service, public administration, or a related field preferred; equivalent professional experience may be considered in lieu of a degree

🏖️ Benefits

• Health and dental coverage • 20 days of vacation • Remote work flexibility • Team events and opportunities to connect virtually • Professional development opportunities • Collaborative and supportive work environment