Customer Success Manager

🕒 May 29

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Esusu

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🏠 Real Estate

🌍 Social Impact

Fintech • Real Estate • Social Impact

Esusu is a platform designed to help renters build credit by reporting their rent payments to the three major credit bureaus. By linking their bank accounts and sharing lease information, users can see their credit scores improve over time. The company offers a variety of financial tools, including financial coaching, credit education, and a marketplace that offers credit-building, auto, tax, and rental products and services. Esusu aims to create significant social impact by providing an inclusive credit-building membership for those who have been traditionally overlooked in the financial system.

📋 Description

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions. • Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. • Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals. • Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes. • Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop. • Monitor account health through business reviews and account planning. • Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents. • Actively contribute to team and cross-functional continuous improvement initiatives. • This is a remote role with up to 25% travel for strategic client site visits and team alignment.

🎯 Requirements

• Experience in real estate, property management, and or fintech preferred • Experience in a startup environment preferred • 5 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts • Experience with Jira and Salesforce is preferred • Comfort working independently and remotely.

🏖️ Benefits

• 💵Competitive Salary - CAD 110,000 - 140,000 annually • 🏦 Comprehensive benefits via Deel (EOR), including public healthcare, pension, employment insurance, and workers’ compensation • 🩺 Private health coverage through Manulife (medical, dental, vision, mental health support, life insurance, AD&D, and long-term disability) • ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST). • 🫱🏾‍🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.