Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ethos - Managed Document Solution, Integration & Automation Specialists

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

💼 Consulting

☁️ SaaS

⚡ Productivity

Consulting • SaaS • Productivity

Ethos is a managed services provider specializing in document solutions, integration, and automation. With over 30 years of experience, Ethos empowers businesses by delivering tailored services that enhance productivity, streamline operations, and achieve sustainable growth. Their offerings include managed print and document services, IT hardware support, cloud communication solutions, and robotic process automation, among others, ensuring comprehensive support for diverse business needs.

📋 Description

• Provide timely and accurate technical support via phone, email, live chat, and ticketing systems • Troubleshoot software-related issues and guide users through solutions • Diagnose and resolve technical and functional software issues • Escalate complex cases to senior technical teams when necessary • Act as the voice of the customer and communicate feedback to product development and sales teams • Maintain accurate records of customer interactions, issues, and resolutions • Contribute to a comprehensive knowledge base • Follow up with clients to ensure satisfaction • Identify opportunities for additional training, support, and software adoption • Foster long-term customer relationships • Collaborate with sales, product, and development teams • Report to the Director of Client Operations

🎯 Requirements

• Minimum of bachelor’s degree in business, marketing or English • 5+ years supporting or implementing business software; ERP, field service, accounting, or payroll software strongly preferred • Experience troubleshooting cloud-hosted applications using AI tools • Bonus if past experience in driving AI initiatives across CS functions • Comfortable interpreting usage data and translating it into action plans • Highly organized, self-directed, and able to manage competing priorities across multiple accounts • Experience with CS and CRM tools such as Salesforce, Freshdesk, and HubSpot • Excellent knowledge of CS tools like Freshdesk, HubSpot or Salesforce • Excellent interpersonal, listening, and written communication skills

🏖️ Benefits

• Regular worker status • 40 scheduled weekly hours