Billing and Implementation Specialist

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Event Temple

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🛍️ eCommerce

☁️ SaaS

💰 $50k Angel Round on 2016-01

eCommerce • SaaS • Hospitality

Event Temple is a leading hotel and venue management software designed to save time and increase revenue for hotels and event venues. Their cloud-based platform offers a range of features including sales pipeline management, digital proposals, invoicing, and comprehensive reporting, enabling users to streamline operations and improve customer experiences. Trusted by thousands of users worldwide, Event Temple has been recognized as the top solution for event management and group sales in the hotel industry for multiple consecutive years.

📋 Description

• Lead data migration for new customers — extract, analyze, clean, and import customer data with precision • Use AI-assisted tools and internal processes to define project scope and execute imports accurately • Configure API integrations between Event Temple and PMS or other hotel technology platforms • Set up new customer accounts and user access with accuracy • Build custom fields, menus, and account configurations as specified per customer • Liaise with the assigned CSM throughout the implementation — you own the technical pieces, they own the relationship • Troubleshoot and resolve any data or integration issues before and after go-live • Create and maintain implementation documentation — data specs, integration guides, process notes • Provide Reports on Import Scopes, timelines and challenges. • Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing • Manage collections for overdue accounts and drive reduction of delinquent churn • Conduct monthly billing audits to ensure accuracy across all active accounts • Track and report on AR aging, collections rate, and delinquent churn — with full ownership of this reporting • Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies

🎯 Requirements

• Previous experience in a customer-facing role, preferably in B2B SaaS or Hospitality in implementation and billing positions. • Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect • Preferably, experience with data migration tools and techniques. • Ability to identify process inefficiencies and suggest improvements. • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. • Strong customer service and relationship-building skills, with a focus on delivering a positive client experience. • Ability to work well both independently and as part of a team. • Strong organizational skills with the ability to manage multiple projects and deadlines. • A keen eye for detail to ensure accuracy in data migration, account setups, and documentation. • Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment. • Passion for data and for helping customers succeed and ensuring a smooth onboarding experience. • Nice to have: Experience configuring API integrations between SaaS platforms. • Background in hotel sales & catering systems. • Hands-on experience with Stripe for subscription billing and collections.

🏖️ Benefits

• Comprehensive health and dental benefits • Competitive compensation • Work from Home / Remote friendly