Senior Product Manager

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🇨🇦 Canada – Remote

💵 $155k - $175k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Own the post-purchase onboarding journey across iOS, Android and web • Identify moments that predict long-term success and design experiences that accelerate first invoice and first payment • Drive adoption of payments, recurring invoices and reminders • Own retention and churn across the subscription lifecycle • Reduce involuntary churn from failed renewals and improve plan and billing experiences • Win back lapsed customers • Use AI and customer data to tailor onboarding, in-app guidance and messages • Prototype ideas with AI tools and test them with customers rapidly • Build an experimentation program across product and lifecycle touchpoints • Define metrics, design tests, analyze results and scale successful initiatives • Set direction for engineers, designer and analyst • Partner with Lifecycle Marketing, Payments and Customer Experience • Make trade-offs, commit to dates and deliver • Report to the Head of Product, Invoice Simple • Build and launch the Lifecycle Growth squad with strategy, roadmap and experimentation rhythm

🎯 Requirements

• 8+ years in product management, including 2+ years owning growth, activation, retention or lifecycle outcomes • Recent, hands-on use of AI-assisted prototyping or coding tools; readiness to demonstrate something personally built • Track record of measurable gains in activation, engagement, retention or churn for consumer, SMB or self-serve subscription products • Strong experimentation skills: sizing opportunities, designing rigorous tests and making decisions from results • Fluency with data; comfortable running own analysis in tools like Amplitude, Looker or SQL • Experience with mobile subscriptions, app-store billing and lifecycle tools such as Braze or Segment is a strong asset • Experience with payments, fintech or financial products is an asset • Must be legally eligible to work in Canada

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust wellness benefits, including an annual wellness stipend • 3 weeks of vacation to start • A paid volunteer day of your choosing • 2 floating holidays to celebrate anything of significance to you • Continued investment in your professional development • Employee Stock Purchase Program • Registered Retirement Savings Plan (RRSP) with 4% company match • Occasional travel for team and leadership meetings

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