Brokerage Product Development Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

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UPS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1907

💼 Consulting

🏥 Healthcare

🚗 Transport

Consulting • Healthcare • Transport

UPS is a global logistics and package delivery company known for its extensive network and workforce. It offers a wide range of job opportunities including seasonal support, driver, warehouse, and professional positions in various locations across the United States and internationally. UPS focuses on delivering not just goods, but also dreams, gifts, and memories, while maintaining a strong emphasis on employee diversity, inclusion, and well-being. It connects the world through reliable delivery services, helping facilitate business and personal connections worldwide.

📋 Description

• Provides customs brokerage expertise for geographically aligned customs brokerage accounts • Collaborates with other teams to maintain communication with key clients and ensure operational execution of customer requirements • Identifies ways to improve service and implements continuous improvement projects • Leverages detailed knowledge of the customs brokerage and clearance process to maintain and grow customs brokerage revenue • Facilitates brainstorming sessions and corrective action plans to reduce churn and expand customer relationships • Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction • Provides customs brokerage product expertise during solution development, contract negotiation, statements of work, and pricing agreements • Participates in customer meetings and quarterly business reviews • Manages standard operating procedures and key performance indicators • Advises customers on supply chain improvement opportunities and collaborates on solutions • Assists teams in meeting client customs brokerage performance goals • Gathers and shares customs brokerage customer service best practices • Reviews customs brokerage service standards with customers to agree on service levels, retain business, and manage organic growth • Provides customs brokerage service to increase customer satisfaction • Coordinates business and customer review meetings with other teams

🎯 Requirements

• Minimum 5 years of experience in customs operations and business development within the transportation and logistics industry - Required • Proficiency in French and English (written and spoken) – Required (regular interactions with clients inside Quebec – 30%) • Customs Specialist (CCS) certification - Preferred • Bachelor's degree or International equivalent – Preferred • Full-Time availability during operational days • Expected to work at least five consecutive days per week • Adhere to the company’s Appearance Guidelines

🏖️ Benefits

• Vision, health, and dental benefits after three months of service • Overtime • Weekly Pay/ Direct Deposit- Every Friday • Immediate access to UPS ‘Employee Discounts’ upon hiring • Paid training • Pension Plan • Free Onsite Parking • Opportunity for advancement within a Fortune 50 Company

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