Technology Operations Analyst

🕒 August 24

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $86.5k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Serve as the business-facing operational lead for Deployment Solutions IT • Own and maintain the request intake model for enhancements, client customizations, support process improvements, and onboarding needs • Facilitate prioritization, routing, decision tracking, and follow-up for IT requests • Maintain intake logs, decision logs, action items, readiness checklists, and process documentation • Design and document repeatable IT processes, SOPs, how-to guides, playbooks, and support procedures • Assess legacy workflows and implement modern operating models leveraging AI-enabled capabilities, automation frameworks, and knowledge-driven solutions • Convert recurring support issues into reusable knowledge content with application and technical analysts • Maintain knowledge resources, resource hub content, and ServiceNow support content • Facilitate technology requirements gathering for new client onboarding and client-driven changes • Coordinate onboarding readiness reviews, handoffs, communications, and support transition activities • Ensure onboarding documentation captures policies, workflows, limits, audit needs, reporting needs, extracts, and integration dependencies • Develop communication plans, training plans, launch readiness materials, and adoption support for technology changes • Measure usage, adoption, feedback, and self-service effectiveness • Support stakeholder engagement across Deployment Solutions, IT, compliance, finance, project teams, and end users • Demonstrate commitment to diversity, equity and inclusion through continuous development and inclusive behaviors • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in business, information technology, operations, communications, healthcare administration, or related field; equivalent experience may be considered • 5+ years of experience in technology business analysis, operations, change management, client onboarding, service delivery, process improvement, or application management operations • 3+ years of experience documenting processes, facilitating requirements, managing stakeholder communications, and coordinating UAT or readiness activities • 5+ years of experience demonstrating strong written communication, facilitation, organization, and stakeholder management skills • 3+ years of experience with Microsoft Office, Excel, PowerPoint, Teams, SharePoint, and process documentation tools • 2+ years of experience with ServiceNow, knowledge management tools, or collaboration platforms • 2+ years of experience with Concur, Salesforce, Veeva, ServiceNow, D365, and/or other support concepts • Ability to evaluate legacy business processes and identify opportunities to modernize, simplify, and scale operations through artificial intelligence, automation, workflow optimization, and digital enablement solutions • Experience working within life sciences and/or other healthcare related fields preferred • Experience working with offshore teams, shared service models, managed services providers, or distributed support organizations preferred • Experience supporting cross-functional initiatives involving IT, Finance, Compliance, Operations, and client-facing teams preferred • Experience supporting client-facing service delivery environments with competing priorities and multiple stakeholders preferred • Experience participating in software implementations, technology deployments, or organizational change initiatives preferred • Travel 0-10%, as business needs require

🏖️ Benefits

• Competitive salary and benefits • Reasonable accommodations for individuals with disabilities • Confidential handling of candidate information according to EEO guidelines • Diversity, equity and inclusion commitment • Flexible work arrangements for implementation support, client onboarding, or offshore coordination