Collections & AR Specialist

🕒 September 25

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Accounts Receivable

👻 Ghost score 13%

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Finalsite

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📚 Education

☁️ SaaS

🤝 B2B

💰 Debt financing on 2014-12

Education • SaaS • B2B

Finalsite is a provider of web and communications technology for K–12 and higher education institutions. Finalsite offers an education-focused CMS and website design (Composer), AI chatbot tools, mass notifications and messaging, mobile apps, enrollment and admissions management, and marketing services aimed at helping schools build community, improve communications, and grow enrollment. The company serves school districts, independent schools, international schools, charter schools, and faith-based schools and notes it has been trusted by schools for more than 25 years.

📋 Description

• Manage the AR aging report proactively by conducting outreach on outstanding balances and flagging accounts for collections review • Post customer deposits daily and maintain current, reconciled cash application • Serve as the first point of contact for inbound customer and internal AR inquiries • Resolve billing questions and disputes end-to-end • Maintain accurate records in NetSuite and the AR case management tool for reliable DSO and AR reporting • Upload invoices into customer vendor portals and complete vendor packets • Assist customers by phone with credit card payment processing • Coordinate with Sales and Finance teams to resolve outstanding-account disputes • Drive resolution of escalations blocking customer payments • Pull and analyze AR aging and collections reports to monitor account status and prioritize outreach • Own assigned escalations, disputes, inquiries, tasks, and projects through resolution • Participate in ad hoc Finance projects, including system migrations, process changes, and workflow implementations

🎯 Requirements

• 5+ years of experience in accounts receivable, collections, or a related finance role is required • Demonstrated understanding of the full AR cycle and the downstream impact of AR decisions on the business is required • Experience with NetSuite or a comparable ERP and an AR/case management tool is strongly preferred • Proficiency in vendor portal management is a plus • Exceptionally detail-oriented with a demonstrated ability to manage high volumes of work accurately, catch discrepancies early, and maintain clean, reliable records • Solution-focused and proactive, identifying root causes, presenting recommendations, and following through to resolution • Strong written, verbal, and customer-facing communication skills • Professionalism to handle difficult conversations • Self-directed and accountable, able to prioritize, work independently, and own outcomes in a fast-paced environment • Current and continued residency within the United States is required to obtain and retain employment

🏖️ Benefits

• Competitive benefits • Professional development opportunities • Collaborative culture built on partnership and purpose • Opportunity to grow your career • 100% fully remote employment

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