Special Loans Analyst – HELOC

🕒 September 14

🌲 North Carolina, South Carolina – Remote

🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Provide operational support within HELOC servicing • Set up, maintain, and service variable-rate and fixed-rate HELOC products • Review HELOC draw requests and process approved draw activity • Set up and maintain HELOC draw segments • Review HELOC billing for accurate payment amounts, due dates, balances, and other billing elements • Validate HELOC interest calculations and research discrepancies • Perform loan maintenance and work exception reports • Review account activity and transaction history to identify and resolve servicing discrepancies • Assist with customer and phone escalations involving HELOC servicing • Process and monitor department reports and workflows • Create and maintain policies, procedures, job aids, and process documentation • Adhere to regulatory, legal, investor, client, federal, and state requirements • Support additional HELOC servicing processes as needed • Troubleshoot issues and recommend continuous improvement opportunities • Collaborate with internal departments and external business partners to resolve HELOC servicing issues • Contribute to team results and departmental goals

🎯 Requirements

• Working knowledge of fundamental concepts, practices, and procedures within mortgage servicing • Working knowledge of HELOC servicing, including both variable-rate and fixed-rate HELOC products • Understanding of HELOC draws, draw segments, billing, payment calculations, and interest calculations • Ability to review loan activity and identify discrepancies in balances, transactions, billing, and interest calculations • Attention to detail and ability to understand complex financial transactions • Strong analytical, research, and problem-solving skills • Results-oriented with a track record of delivering quantifiable results to the organization • Understanding of HELOC servicing requirements and associated regulatory, compliance, and risk implications • Strong verbal and written communication skills • Ability to effectively research and respond to customer and phone escalations • Establishes effective working relationships at the work group level and across servicing functions • High School diploma or equivalent • 1-3 years of experience • 2+ years of mortgage loan servicing experience preferred • Previous HELOC servicing experience, including experience with HELOC draws, billing, interest calculations, or loan maintenance, strongly preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employment