IT Ops Specialist

🕒 Yesterday

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flexspring

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Flexspring is a specialist HR data integration company that builds custom data connectors and a dedicated iPaaS to automate employee and HR-related data flows between HR, payroll, accounting, and business systems. They provide consulting-led custom mapping, turnkey connectors, hosting, monitoring, and a Data Cache API so enterprises and HR-tech vendors can sync systems (ADP, BambooHR, Workday, NetSuite, etc. ) without internal IT effort. Flexspring focuses on reducing manual re-entry and operational friction for HR and finance teams and licenses its platform to partners and larger organizations.

📋 Description

• Oversee configuration, deployment, and daily operation of internal IT systems and employee hardware • Manage IT onboarding and offboarding, including account creation, license allocation, access configuration, access revocation, and hardware recovery • Configure, deploy, and maintain corporate laptops, peripherals, and mobile devices • Administer Google Workspace and Office 365, including Teams and Outlook • Maintain accurate inventory and hardware lifecycle management • Serve as the primary helpdesk contact through Jira Service Management and resolve hardware, software, and corporate network issues • Administer JumpCloud for identity, access, and device management across PC and Mac fleets • Enforce endpoint security policies and audit laptops using Elastic Security and Elastic Fleet • Create and maintain internal user guides and IT SOPs in Confluence • Assist with on-site IT infrastructure, office networking, VPN access, and conference room A/V equipment • Assist the Cloud Ops team with various tasks • Participate in off-hours on-call rotations

🎯 Requirements

• Bachelor's degree or College Diploma in Information Technology, Computer Support, or equivalent experience • 2-3 years of experience in a technical support, helpdesk, or corporate IT operations role • Hands-on experience managing Windows, Linux, and macOS in a corporate environment • Experience with Atlassian suite (Jira, JSM, Confluence) or another task management, ticketing, and documentation platform • Understanding of corporate networking concepts: TCP/IP, DNS, DHCP, VPN, and Wi-Fi • Familiarity with cloud infrastructure services such as AWS or equivalent • Familiarity with database management systems including RDS, MongoDB, Redis, or Elastic • Understanding of IT security principles, including the CIA triad • Experience implementing endpoint protection, access controls, and system patching • Ability to monitor security anomalies, analyze alerts, and participate in incident response • Familiarity with phishing defense, IAM, and password security enforcement • Excellent troubleshooting and problem-solving skills • Strong interpersonal and customer service skills • Strong interest in AI tools and their use in improving organizational services • Professional or native French is listed as nice to have

🏖️ Benefits

• Work from home • Flexible hours • Competitive base salary with unlimited commission • Additional stock compensation • Support and coaching from engaging industry colleagues • Learning culture and career progression opportunities