
51 - 200 employees
Founded 2023
🤝 B2B
📡 Telecommunications
B2B • Telecommunications • Software
gaiia is the simplest platform designed to run Internet Service Providers (ISPs) by offering an all-in-one solution for billing, operations, automation, and customer management. The platform includes features such as a billing engine, customer portal, inventory and fulfillment management, network monitoring, workforce scheduling, and reporting and analytics. By prioritizing a customer-first approach, gaiia aims to streamline operations and enhance the customer experience while increasing profitability and reducing churn.
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51 - 200 employees
Founded 2023
🤝 B2B
📡 Telecommunications
B2B • Telecommunications • Software
gaiia is the simplest platform designed to run Internet Service Providers (ISPs) by offering an all-in-one solution for billing, operations, automation, and customer management. The platform includes features such as a billing engine, customer portal, inventory and fulfillment management, network monitoring, workforce scheduling, and reporting and analytics. By prioritizing a customer-first approach, gaiia aims to streamline operations and enhance the customer experience while increasing profitability and reducing churn.
• Lead, coach, and develop developers on the squad through regular 1:1s, feedback, and formal evaluation • Own the technical vision and architecture of the Network Monitoring and Inventory & Fulfillment modules • Raise code quality, review standards, and engineering productivity within the squad • Partner with the Product Manager on scope, sequencing, and capacity planning • Collaborate with other squads, Customer Success, and the Implementation Team on network-heavy customer onboardings • Participate in hiring and staffing decisions • Spend approximately 50% of time coding and 50% on technical design, code reviews, and people management • Build plug-and-play network monitoring and provisioning features by integrating third-party network tools • Build incident management functionality that identifies affected subscribers and supports subscriber communications • Model physical networks, including sites, topology, and coverage areas • Maintain reliable IP address-space information for operators • Design inventory and fulfillment functionality tracking equipment from warehouse to subscriber home • Design, develop, and deploy GraphQL APIs for internal and external use • Develop interfaces in collaboration with designers • Report to the VP Eng.
• At least five (5) years of experience in Typescript • At least two (2) years of experience leading a team of developers • Experience with the React library • Experience with Node.js • Experience in DevOps and AWS services • Advanced practitioner of agentic coding, with a track record of using AI to ship production-quality software • Ability to deal with uncertainty and bring order to fuzzy challenges • Outgoing and collaborative personality, eager to work with different stakeholders to solve complex problems • Strong product mindset • Nice to have: experience with GraphQL • Nice to have: knowledge of networking concepts • Nice to have: familiarity with Calix, Nokia, Adtran, TP-Link, UISP, Tarana, NetBox, and RADIUS • Nice to have: interest or expertise in functional programming
• Competitive pay • Stock Options Plan • Group Insurance • Telemedicine • Life and Health Spending Accounts • Group Retirement Savings Plan (RRSP) • Flexible 25 days vacation • Flexible working hours • 100% remote environment • Accessible technologies • Disability accommodations during the application process
Apply Now🔥 3 hours ago
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