Operational Excellence Leader

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Lead the Canadian Service Tools and Operational Supplies programs, including tool strategy, procurement, calibration, repair, supplier management, inventory, lifecycle management, field support, catalog management, and financial stewardship • Manage the $1.25M+ annual Service Tools budget, including planning, investment prioritization, and leadership alignment • Manage calibration and repair suppliers, including work-in-progress reviews, prioritization of high-demand tools, cost management, and supplier issue resolution • Partner with Engineering, Sourcing, Supplier Quality, operational support teams, and stakeholders to resolve tool availability, obsolescence, validation, quality, and procurement issues • Provide governance for the Operational Supplies catalog, inventory requirements, workflows, and supporting data • Serve as an escalation point for Field Service tool requirements and identify solutions supporting field productivity and customer service • Drive operational rigor through performance metrics, operating mechanisms, action management, and continuous improvement • Lead Daily Management System (DMS) preparedness and dashboard alignment • Lead and support Service Request cleanup and ServiceMax preparedness, including process readiness, testing, data quality, and workflow-gap resolution • Identify performance gaps and establish actions, ownership, and sustainable solutions with Service leaders and cross-functional teams • Support implementation of new processes, systems, metrics, and operational initiatives • Support CAPA activities, quality metrics, investigations, corrective actions, and effectiveness checks • Support internal and external audits and align operational processes with applicable QMS requirements • Lead or support investigations and corrective actions related to Service Tools processes, including out-of-tolerance assessments and field escalations • Lead cross-functional improvement initiatives strengthening quality, compliance, safety, and operational performance

🎯 Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Finance, or a related discipline, or equivalent relevant professional experience • Minimum 5+ years of operational or field experience • Demonstrated experience in service operations, operational excellence, field service, supply chain, asset or tool management, or a related operational function • Experience leading cross-functional initiatives and driving actions through completion in a matrixed organization • Experience with operational performance management, including metrics, structured problem solving, and continuous improvement • Experience working with quality, compliance, audit, or corrective-action processes • Demonstrated ability to manage budgets, suppliers, competing priorities, and operational escalations • Strong analytical, project-management, organizational, problem-solving, and communication skills • Ability to influence stakeholders across multiple functions and levels of an organization • Experience in healthcare technology, medical devices, Field Service, or another regulated environment • Strong understanding of Field Service operations and the relationship between operational processes, field productivity, quality, and customer outcomes • Experience supporting major system implementations, operational transformations, or process changes • Experience with dashboards, operational metrics, Corrective and Preventive Action (CAPA), Quality Management Systems (QMS), Environmental Health and Safety (EHS), supplier management, calibration, or asset management • Familiarity with enterprise service management, asset management, quality, and field-service systems • Demonstrated ability to identify root causes, develop practical solutions, and implement sustainable process improvements • Ability to balance strategic initiatives with day-to-day operational execution and escalations • Strong collaboration and influencing skills with the ability to operate effectively across regional and global teams

🏖️ Benefits

• Relocation Assistance Provided: No

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