Bilingual Lab and Referral Operations Coordinator – French/English

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maple (getmaple.ca)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 Series B on 2020-09

Consulting • Marketing • Healthcare

Maple is a Canadian company that provides virtual healthcare solutions, enabling individuals and families to access a wide range of medical services from their smartphones or computers. Through its platform, users can connect with licensed doctors and nurse practitioners in minutes, benefiting from services such as online prescriptions, sick notes, lab work, and access to various specialists without a referral. Maple offers 24/7 access to healthcare, including pediatric care, and aims to transform the traditional healthcare experience by making medical care more accessible and convenient. Trusted by millions of Canadians, Maple emphasizes preventive care and provides resources for mental health, dermatology, endocrinology, and more. With its emphasis on proactive health management and flexible membership options, Maple is positioned at the forefront of virtual healthcare innovation.

📋 Description

• Own a high volume of incoming lab and referral documentation, including faxes, voicemails and digital records • Process and manage documentation according to privacy and security standards • Upload, route and track lab results and referral information for clinician review and follow-up • Respond to urgent lab communications and quickly escalate critical results • Investigate missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to resolve issues • Maintain accurate patient records and align patient information with lab or referral data • Support public health reporting and compliance-related documentation • Collaborate with Customer Support and Care Delivery teams on lab- and referral-related questions • Meet accuracy, quality, productivity and turnaround expectations • Build proficiency in lab and referral workflows, tools and privacy requirements and manage administrative tasks independently

🎯 Requirements

• Two or more years of experience in an administrative or operations role • Medical Office Assistant or Medical Receptionist background, or experience in a healthcare or clinic environment, is an asset • Fluency in both French and English, written and verbal • Detail-oriented mindset with commitment to accuracy, quality and process adherence • Ability to manage multiple tasks and deadlines independently in a fast-paced, high-volume environment • Strong written and verbal communication skills • Problem-solving and critical thinking skills • Comfort learning and navigating multiple systems and tools • Experience with Google Workspace, PDF management tools and Slack is an asset • Employment offer subject to criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted depending on role requirements

🏖️ Benefits

• 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family; care starts on day one • Medical, dental and life insurance • Health spending account • Annual flex benefits budget for professional development, wellness expenses or a one-time boost to retirement savings • 10 dedicated health days for rest, medical appointments or caregiving • Destination days: work internationally in eligible countries for up to five days per year • Group retirement savings plan • 3 weeks vacation