Systems Operations Specialist

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Nylas

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔌 API

☁️ SaaS

⚡ Productivity

💰 $120M Series C on 2021-06

API • SaaS • Productivity

Nylas is a developer-first platform that offers a unified API solution for building custom communication experiences seamlessly integrating email, calendar, and contact management. Its suite of APIs, including the Email API, Calendar API, Contacts API, and ExtractAI, simplify integration complexities, allowing developers to streamline workflows and enhance communication apps up to 40 times faster. Nylas serves various industries such as eCommerce, telehealth, real estate, and more, supporting scheduling automation, automated outreach, and intelligent data extraction. The platform is recognized for its reliability, secure integration, and significant time savings for engineering teams.

📋 Description

• Support and maintain our go-to-market systems, including HubSpot, Vitally, and other operational platforms. • Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes. • Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams. • Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency. • Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics. • Support integrations and data flow between CRM, billing, product, analytics, and customer support systems. • Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems. • Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service. • Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies. • Assist with cross-functional operational projects that improve how teams work together and scale.

🎯 Requirements

• 3+ years of experience supporting business systems, operations, revenue operations, customer operations, or similar function • Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems • Experience creating or supporting workflows, automations, reporting, and operational processes • Strong analytical and problem-solving skills with the ability to troubleshoot issues across multiple systems • An understanding of data quality and how information flows between business applications • Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment • Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders • A continuous improvement mindset with curiosity for learning new tools and technologies.

🏖️ Benefits

• Professional development opportunities • Flexible work hours • Remote work options