Remote Jobs at Gladly
Gladly
SaaS • B2B • Artificial Intelligence
Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.
51 - 200 employees
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
November 25
BDR responsible for educating B2C executives on Gladly's Customer AI. Develop territory strategies, conduct research, and generate new business opportunities.
🇺🇸 United States – Remote
💵 $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Business Development (BDR)
🦅 H1B Visa Sponsor
November 19
Senior Platform Engineer at Gladly, enhancing engineering productivity through infrastructure and CI/CD tooling. Focused on building reliable, scalable, and intuitive developer experiences.
🇺🇸 United States – Remote
💵 $134k - $186k / year
⏰ Full Time
🟠 Senior
🏗️ Platform Engineer
🦅 H1B Visa Sponsor
November 19
Staff Platform Engineer shaping Gladly's infrastructure strategy and driving technical decisions. Leading initiatives to support AI-powered products serving millions daily.
🇺🇸 United States – Remote
💵 $156k - $215k / year
⏰ Full Time
🔴 Lead
🏗️ Platform Engineer
🦅 H1B Visa Sponsor
November 14
Engineering Manager leading a cross-functional team to enhance AI platform steerability and performance. Focused on developing infrastructure, reports, and configuration tools for agentic systems.
🇺🇸 United States – Remote
💵 $183k - $215k / year
⏰ Full Time
🟠 Senior
👮♀️ Software Engineering Manager
🦅 H1B Visa Sponsor
November 12
Senior Product Manager for AI Guidance at Gladly. Leading product strategy and innovation for AI-powered customer experiences.
🇺🇸 United States – Remote
💵 $150k - $180k / year
⏰ Full Time
🟠 Senior
✅ Product Manager
🦅 H1B Visa Sponsor
October 16
Job not on LinkedIn
Senior Data Scientist leveraging data for AI products at Gladly. Collaborating with cross-functional teams to influence product strategies and enhance customer experiences.
🇺🇸 United States – Remote
💵 $134k - $167k / year
⏰ Full Time
🟠 Senior
📊 Data Scientist
🦅 H1B Visa Sponsor
October 15
Job not on LinkedIn
Software Engineer focusing on AI and Automation to define customer service future at Gladly. Building production-grade AI systems that positively impact agents and customers.
October 4
Job not on LinkedIn
Senior Product Designer collaborating with teams to craft user-centric solutions. Working on innovative projects for Gladly's unique Customer AI platform with a focus on simplicity and effectiveness.
June 17
Senior Software Engineer to design and code for a customer-centered AI customer support platform.
