Director, Customer Success Managers

Job not on LinkedIn

🔥 42 minutes ago

🇨🇦 Canada – Remote

💵 $140k - $175k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

G-P

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

G-P is a leading global company specializing in Employer of Record (EOR) solutions, providing businesses with the tools to hire, onboard, and manage teams in over 180 countries quickly and compliantly. The company offers a comprehensive suite of global employment products under its G-P Meridian Suite™, including services for hiring employees and contractors, managing global payroll, time management, expenses, HR support, and employee assistance. G-P is recognized for its compliance expertise, featuring the world's first AI-based HR compliance advisor, G-P Gia™, which delivers AI-driven advice and solutions for HR compliance challenges. With a strong network of partners and industry-leading EOR SaaS solutions, G-P supports HR, legal, and financial compliance globally. Their offerings are designed to simplify the employment lifecycle and accelerate global business expansion.

📋 Description

• Own gross retention and Net Retention Rate (NRR) across all named G-P accounts and every account valued above $75K • Lead, hire, and coach Managers of Customer Success across the Americas, EMEA, and APAC • Set and manage global account coverage models by tier and own annual book re-tiering • Standardize tier-specific Customer Success Manager playbooks • Oversee portfolio renewals and transition legacy evergreen agreements to standard contractual terms • Lead weekly and monthly risk and churn reviews with Revenue leadership • Maintain real-time health signals and remediation plans for at-risk accounts • Establish rules of engagement with Account Management regarding renewals, expansion, upsell and cross-sell leads, and Salesforce credit recording • Track and report retention, NRR, and portfolio risk metrics to the VP, Global Customer Success and Revenue leadership • Partner with Account Management, Global Implementation, Essentials and Channels, Operations, Finance, Product, and CS Ops

🎯 Requirements

• 10+ years of experience in Customer Success or Account Management within B2B SaaS or global services • 5+ years of experience leading and managing people managers • Proven track record of protecting and expanding a large customer book, driving measurable gains in gross retention and NRR • Demonstrated experience leading distributed teams across multiple regions and time zones • Hands-on experience designing and implementing tiered coverage models, playbooks, and scalable CS operational frameworks • Strong executive presence with both enterprise customers and executive leadership • Fluency with Salesforce and customer health data platforms/telemetry • Prior experience in the Employer of Record (EOR), HR tech, payroll, or global expansion industries (preferred)

🏖️ Benefits

• Variable compensation tied to book gross retention and NRR, including seller-sourced deals • Annual bonus for non-sales roles, dependent on individual and company performance • Generous paid parental leave • Flexible time off • Spending accounts • Medical insurance • Dental insurance • Vision insurance • Sabbatical after 5 years

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume