IT Support Services I – Help Desk

🕒 October 29

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 14 days.
• No salary listed.

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📋 Description

• Provide frontline IT support through phone, email, and ticketing systems within agreed-upon SLAs • Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers • Install, configure, and update operating systems, software, and hardware • Set up user accounts, perform password resets, and manage permissions • Troubleshoot Wi-Fi, VPN, and network printer issues • Document solutions and troubleshooting steps and update the knowledge base • Monitor and maintain IT systems and networks to identify potential issues and prevent disruptions • Collaborate with IT team members and escalate complex issues to senior engineers • Support system upgrades, software deployments, and network expansions • Follow security measures to protect data and systems • Maintain compliance with company policies and procedures • Answer phone calls and triage issues • Perform other duties as assigned

🎯 Requirements

• 2+ years of experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, cloud technology integration, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, PowerShell, and technical process and procedure documentation • Excellent verbal and written communication skills • Excellent computer proficiency, including MS Office, Word, Excel, and Outlook • Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service • Ability to work independently and complete assignments within given parameters and standard practices • High school diploma or GED required • Associate degree preferred • Experience with ConnectWise preferred • Certifications such as CompTIA A+, Network+, MCSA, or MS-900 preferred • Experience with AWS, Azure, or Google Workspace preferred • Knowledge of ITIL practices and IT service management preferred

🏖️ Benefits

• Competitive benefits package, including medical, dental, vision, and life insurance • 401k match • Unlimited vacation time after completing one full year of employment • 10 vacation days during the first year for full-time team members • Paid sick time • 10 holidays, including birthday and a floating holiday • Healthy Lifestyle reimbursement • Amazon Prime reimbursement • 40 hours for volunteer time • Paid parental leave • Reimbursement for ongoing education and certifications • Learning and development programs • Best-in-class training and mentorship • Clear self-promotion paths

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