Technology Support Specialist – Help Desk L1

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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gorjana

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛒 Retail

👥 B2C

Retail • B2C

Gorjana is a luxury goods and jewelry company founded in 2004 by Gorjana and Jason Griffin Reidel in Laguna Beach, California. The couple utilized their creativity and passion to build the business from the ground up, initially selling jewelry from their apartment and traveling extensively to promote their collection. Today, Gorjana is known for its fine jewelry and retail presence, while remaining committed to adaptability, authenticity, and social responsibility by supporting various nonprofits nationwide.

📋 Description

• Receive and screen unassigned tickets in the ticketing system. • Assign tickets to the appropriate tier based on complexity. • Manage Retail Tech Support spaces in Google Chat and maintain response times under 25 minutes during business hours. • Resolve Tier I IT tickets using the internal knowledge base and SOPs within 24 hours. • Troubleshoot Shopify, Shopify POS, gOS app, Zebra printers, laser printers, receipt printers, card readers, socket scanners, music players, Retailnext, TV loops, iPadOS, macOS, and iOS issues. • Reset application passwords. • Manage internet connectivity and troubleshoot Layer I internet outages. • Onboard and offboard retail staff accounts across various systems. • Remove applications from inactive employee accounts. • Monitor internet, security, and camera-system outages; coordinate with ISPs and store managers on backup plans and support. • Resend and extend gift cards through Rise.ai, POS, and Shopify Admin. • Pull alarm footage upon request from the Operations team. • Conduct weekly employee access audits for SaaS applications and alarms. • Monitor ticket trends, report on ticket resolution, and build self-service resolutions and training. • Participate in special projects as assigned.

🎯 Requirements

• Minimum 1 year of experience in technical support or a related field. • Strong understanding of retail operations and technology. • Excellent troubleshooting and problem-solving skills. • Ability to work independently and as part of a team. • Excellent communication and interpersonal skills. • Proficient in Google Workspace. • Proficient in Microsoft Office Suite. • Experience with Shopify, mobile device management, and point-of-sale systems is a plus.